Company Overview
STS Trailer and Truck Equipment is a family-owned and operated company with a rich history dating back to 1949. We provide comprehensive sales, service, and parts support across multiple locations, specializing in tractor-trailers, heavy and light-duty truck equipment, yard trucks, and an extensive parts inventory to meet our customers’ needs.
Job Overview
The Inside Sales Representative is responsible for growing parts and service revenue at our Rochester branch. This is a sales position. The primary focus of the role is proactive business development by identifying customer needs, generating quotes, and closing sales. The representative also supports branch operations by serving walk-in and telephone customers and assisting the service department.
We are seeking a candidate who is motivated by the opportunity to build a book of business and be compensated for doing so.
Responsibilities
Business Development
- Proactively contact commercial fleet customers, owner-operators, and prospective accounts to identify parts and service opportunities
- Prepare and/or present parts quotes and service estimates; follow up through to close
- Develop and maintain relationships with assigned accounts
- Identify service opportunities and schedule work into the branch
Customer Support
- Serve walk-in and telephone customers with parts identification, pricing, and availability
- Support the service department by sourcing parts for open repair orders and assisting with repair order intake
- Follow up on open orders and backorders
General
- Maintain accurate records in the STS' dealer management and CRM systems
- Refer equipment sales and leasing opportunities to the appropriate sales personnel
- Develop working knowledge of manufacturer product lines, including Utility, MAC, Landoll, Pitts, Morgan, Kalmar Ottawa, Stellar, and more
- Other tasks and responsibilities as assigned
Qualifications
Required
- Demonstrated ability and willingness to conduct proactive outbound sales calls
- Strong verbal communication and customer service skills
- Ability to manage multiple priorities accurately in a fast-paced environment
- Attention to detail; accuracy in order entry and quotation
- Valid driver's license
- High school diploma or equivalent
Preferred
- Experience in parts, service, automotive, trucking, construction, agriculture, or a related trade
- Mechanical aptitude or interest in heavy equipment
- Prior inside sales, counter sales, or customer account management experience
Prior experience with trailer or truck parts is not required. Training on product lines, catalogs, and systems will be provided.
Performance Expectations
Performance in this role is evaluated primarily on gross profit developed at the branch, together with sales activity and customer retention. Specific expectations and incentive terms are established in writing at the time of hire.
Career Path
STS promotes from within. Success in this role prepares candidates for advancement into outside sales, purchasing, and branch management.
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Rochester, NY 14623 (Required)
Work Location: In person
