Job Title: Customer Service Representative
Location: Des Moines, IA
Company: Waste Wise
Job Type: Full-Time (In-Person)
About Waste Wise:
Waste Wise is a growing waste management company providing reliable trash services across multiple cities in the United States. With our main office based in Des Moines, IA, we are committed to delivering excellent customer service and sustainable solutions to businesses. Join a team that values professionalism, teamwork, and making a positive environmental impact.
Position Overview:
We are seeking a full-time, in-person Customer Service Representative to join our team in Des Moines. This role is ideal for someone who is organized, personable, and ready to assist customers by phone and in-office. This is a very EMAIL INTENSIVE position. The right candidate will play a key role in supporting our daily operations and ensuring customer satisfaction.
Key Responsibilities:
- Answer incoming phone calls and respond to customer inquiries in a friendly and professional manner
- Assist with setting up, modifying, or canceling customer accounts
- Provide accurate information about trash service schedules, pricing, and company policies
- Handle customer complaints and resolve issues efficiently or escalate when necessary
- Record all customer interactions and updates in our system
- Process payments and assist with billing inquiries
- Use QuickBooks to manage customer accounts and financial transactions
- Use Microsoft Office (Word, Excel, Outlook) for communication and reporting
- Perform general office duties and provide administrative support as needed.
Requirements:
- High school diploma or equivalent (required)
- Previous customer service experience (preferred)
- Proficiency in QuickBooks and Microsoft Office
- Strong phone communication and problem-solving skills
- Ability to multitask and stay organized in a fast-paced environment
- Team-oriented, dependable, and detail-focused
Work Schedule:
- Full-time position
- Monday to Friday
- In-person role at our Des Moines office
What We Offer:
- Competitive hourly wage
- Paid training
- Paid time off and holidays
- Opportunities for growth and advancement
[email protected]
[email protected]
(515) 644-2050
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
