Arista Information Systems is seeking a Customer Support Representative II to provide high-quality technical support and operational expertise for our products and services. This role is responsible for diagnosing and resolving customer issues, supporting implementations and application changes, and ensuring customer success across complex workflows.
The ideal candidate will bring strong troubleshooting capabilities, a customer-first mindset, and experience working in fast-paced, technical support or operations environments.
Provide technical product support to internal and external customers via phone, email, and support systems
Troubleshoot basic to complex software and application issues, identify root causes, and guide customers through resolution
Create detailed work orders and design specifications for new or modified applications
Partner with customers to gather and refine requirements, propose solutions, and deliver approved document designs
Support implementations, migrations, and configuration changes, ensuring successful deployment to production environments
Plan, execute, and validate application and workflow testing to ensure data accuracy and proper functionality
Monitor and manage alerts related to customer file processing and system workflows
Track and document all customer interactions and incidents using internal tools
Coordinate application releases, manage implementation timelines, and secure customer signoff
Maintain knowledge of USPS mailing standards, including postage, barcoding, and address requirements
Escalate unresolved issues appropriately and collaborate with cross-functional teams
Mentor and assist junior support representatives as needed
3+ years of experience in product support, technical support, implementations, customer operations, or a similar role
Proven experience troubleshooting software or application issues in a customer-facing environment
Strong ability to analyze workflows, identify root causes, and drive resolution
Experience supporting implementations, migrations, or system configuration changes
Ability to manage multiple customer requests, priorities, and projects simultaneously
Experience testing applications, workflows, or document outputs for accuracy and performance
Strong documentation, organization, and attention to detail
We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry leading enterprise software solutions.
