Job Description: Scheduling & Administrative Assistant
Overview:
Are you a highly-skilled, passionate, and motivated individual ready to take on a pivotal role in the dynamic world of speech pathology and oromyofunctional therapy? Look no further! BreatheWorks, a rapidly growing group of private practices, is looking for a Scheduling & Administrative Assistant to join our team.
What You’ll Do:
As a Scheduling and Administrative Assistant at BreatheWorks, you will play a crucial role in ensuring the efficient operation of our practices. You will manage schedules, coordinate appointments, and provide essential administrative support to our team. This role is the face and the voice of BreatheWorks, playing a vital role in maintaining our commitment to delivering high-quality services to our patients.
Why BreatheWorks:
- Join a fast-growing group of private practices in the exciting fields of speech pathology and oromyofunctional therapy.
- Play a crucial role in shaping the success and growth of our practices.
- Work in a dynamic and collaborative environment.
Our Mission:
To deliver remarkable, patient-centered care in a compassionate and empowering manner.
Our Vision:
To help everyone breathe, sleep, eat, talk, and feel better.
Our Core Values:
- Innovation: We continuously seek and implement cutting-edge techniques, therapies, and technologies to provide the most effective treatments for oromyofunctional disorders.
- Compassion: Compassion is at the heart of everything we do. We treat our patients with kindness, patience, and respect, fostering an environment of trust and support.
- Empowerment: We empower our patients to take control of their oromyofunctional health, providing them with the knowledge and tools to thrive in their daily lives.
- Integrity: We operate by the highest ethical standards in our practice, always acting honestly and transparently with our patients, their families, and our colleagues.
- Passion: We are passionate about getting results and will use a multidisciplinary approach customized to each patient.
- Excellence: We are committed to excellence in all aspects of our practice, from clinical expertise to customer service, ensuring the best possible patient outcomes.
Responsibilities:
Appointment Scheduling: This position's Primary focus is coordinating patient appointments with our speech pathologists, ensuring efficient use of their time and maximizing patient contact. Manage and maintain full appointment calendars, making adjustments as needed.
Patient Communication: Communicate with patients to schedule and confirm appointments, promptly addressing any inquiries changes and overcoming objections. Provide excellent customer service by assisting patients with their scheduling needs. Ensuring all forms of communication are responded to quickly and efficiently every time
Administrative Support: Assist with general administrative tasks, including filing, data entry, and document preparation. Handle incoming phone calls and direct them to the appropriate Team members. Assist in training & documentation.
Record Keeping: Maintain accurate patient appointments, cancellations, insurance information, demographic information, and rescheduling records. Assist in keeping patient files and documents organized and up-to-date.
Office Operations: Ensure office supplies are stocked and in order as necessary.
Assist in maintaining the cleanliness and organization of the office.
Qualifications:
Education:
- High school diploma or equivalent (Associate's degree or higher preferred).
Experience:
- Healthcare administrative experience preferred
Skills: The ideal candidate will possess the following skills:
- Strong phone skills and ability to connect with patients on both inbound and outbound calls.
- Friendly, inviting, and able to solve problems in real-time for patients.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in office software (e.g., Microsoft Office Suite).
- Ability to multitask and work effectively in a fast-paced environment.
- Previous experience in administrative or scheduling roles is a plus.
- Strong communication, listening, problem-solving, and interpersonal skills to build trust and ensure patient success.
- Ability to ask for referrals and network for new referral sources
- Proficiency with technology including, but not limited to, Google G Suite products, telehealth video technologies, and patient healthcare databases.
- Ability to enter data promptly and accurately in EHR.
- A desire to grow in a fast-paced clinical environment
- Adherence to ethical standards and principles, ensuring the highest level of patient care.
Pay
- $18 to $22 per hour, depending on qualifications.
Job Type
Locations & Modes: The Scheduling and Administrative Assistant will be assigned to an office location.
- Lake Oswego (Flagship) - 15962 Boones Ferry Rd Suite 204, Lake Oswego, OR 97035
Shift and Schedule
- Tuesday to Friday 10:00 - 6:30 pm, Saturday 8:00 - 4:30 pm
Benefits:
- Competitive wages
- Opportunities for professional development and growth within the organization.
- Supportive and collaborative work environment.
Join Us!
- Ready to join the dynamic BreatheWorks Team? Submit your resume, cover letter, and LinkedIn profile link to Corinne Jarvis (Founder/CEO) today.
Learn More:
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Work Location: In person
