Customer Service Representative (Auto Glass)
Jiffy Auto Glass
7800 W Colfax Ave Unit A, Lakewood, CO 80214
Pay: $20.00 – $23.00 per hour + commission
Job Type: Full-time
Schedule: 8-hour shift
Job Summary
Jiffy Auto Glass is seeking a top-performing Customer Service Representative (CSR) with proven experience in auto glass . This is not an entry-level role—we are looking for someone who can take ownership of the customer experience, consistently convert leads into booked jobs, and actively contribute to revenue growth.
This position plays a critical role in both day-to-day operations and long-term account development, including commercial and fleet relationships.
Key Responsibilities
- Manage high-volume inbound and outbound communication (phone, email, SMS, web chat)
- Convert leads into scheduled jobs using a structured sales process
- Proactively follow up on:
- Open quotes and unsold opportunities
- Unscheduled and aging leads
- Previous customers for repeat and referral business
- Provide accurate pricing, scheduling, and service recommendations
- Handle escalated customer situations with professionalism and urgency
- Process and manage insurance claims through Lynx and SGC platforms
- Verify insurance coverage, deductibles, and claim details
- Maintain detailed and accurate records of all customer interactions and sales activity
- Coordinate scheduling and dispatching with field technicians
- Utilize Omega EDI (upon implementation) for order and workflow management
Fleet & Commercial Account Development
- Develop, manage, and grow fleet and commercial accounts
- Build relationships with business clients to drive repeat and high-volume work
- Proactively identify opportunities for new account acquisition
- Maintain consistent follow-up and communication with key accounts
- Ensure high service levels and retention of commercial clients
Performance Expectations
- Consistently meet or exceed booking and conversion targets
- Maintain strong follow-up discipline on all leads and customer interactions
- Deliver a high level of customer satisfaction and responsiveness
- Demonstrate ownership of outcomes, not just tasks
Requirements
- Minimum 3+ years of experience in auto glass, automotive service, or closely related field (required)
- Proven track record of sales performance and lead conversion
- Strong communication skills across phone, text, and email
- Ability to multitask and manage a high-volume workload efficiently
- Highly organized with strong attention to detail
- Comfortable working with multiple systems and digital tools
- Experience with insurance claims processing (preferred)
- Experience developing or managing commercial/fleet accounts (strongly preferred)
Compensation & Benefits
- $20.00 – $23.00 per hour (based on experience)
- Commission structure tied to performance
- Flexible scheduling
- Opportunities for growth and increased responsibility
Work Location
7800 W Colfax Ave Unit A, Lakewood, CO 80214
About Jiffy Auto Glass
Jiffy Auto Glass is a trusted provider of auto glass repair and replacement services, focused on delivering efficient, high-quality service and building long-term customer relationships.
How to Apply
Submit your resume and a brief summary of your relevant experience and results.
Equal Opportunity Employer
Jiffy Auto Glass is an equal opportunity employer and encourages applications from all qualified individuals.
Pay: $20.00 - $24.00 per hour
Benefits:
Application Question(s):
- Do you have experience with submitting Auto Glass Insurance Claims?
- Do you have experience with building and maintaining Fleet account relationships?
Experience:
- Auto Glass : 3 years (Required)
Location:
- Wheat Ridge, CO 80033 (Required)
Ability to Commute:
- Wheat Ridge, CO 80033 (Required)
Work Location: In person
