Summers Plumbing Heating & Cooling, located in Marion, IN, is seeking a full-time HVAC Department Supervisor to lead our team in delivering exceptional plumbing, heating, and air conditioning services. Since 1969, we have built a reputation for quality, affordability, and a commitment to 100% customer satisfaction. We offer a supportive, team-oriented environment where employees are valued and rewarded. The position will play a key role in driving sales, ensuring high-quality service, and fostering a positive workplace culture.
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Oversee and support the growth and technical development of the HVAC service and installation teams.
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Stage, order, and coordinate installation and service repairs to ensure prompt and accurate customer service.
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Supervise onsite customer issues, ensuring all work meets the highest quality standards.
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Conduct and lead service training meetings twice weekly, focusing on communication and technical skills.
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Report weekly to the HVAC Manager regarding departmental needs and progress.
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Uphold and enforce company safety programs, including attending or leading safety meetings.
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Manage the on-call schedule for the department, ensuring coverage and clear communication with the team and management.
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Maintain proper stock levels and oversee warranty processing to align with company standards.
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Contribute to building maintenance and shop organization.
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Promote a positive, supportive work environment and address any field issues proactively with management.
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Lead by example in professionalism, customer service, and adherence to company policies and standards.
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Accurately document system information, services performed, customer discussions, and job notes for each service call.
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Proven experience in HVAC service, installation, or management.
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Strong leadership and team-building skills with the ability to motivate and develop employees.
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Excellent organizational and time management abilities.
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General computer proficiency for reporting and scheduling.
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Ability to design and implement effective training programs.
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Strong communication and interpersonal skills.
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Knowledge of inventory management and cost control practices is a plus.
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Must be able to pass a Background, Driving, & Drug Screening
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2 weeks vacation after 90 days (pro-rated)
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Company-matched 401(k) plan
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Health, dental, vision, and life insurance
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Company vehicle to take home
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Company-sponsored family trips, lunches, and breakfasts
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Supportive and appreciative team culture
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Opportunities for professional growth and development
- EPA 608 (optional)
- HVAC Experience
