Bachelors level degree with 10+ years experience with the with information systems.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Good understanding / Knowledge of computer systems and network (firewall and switches), Hands-on experience with Windows OS environments
- Ability to diagnose and troubleshoot basic technical issues
- Knowledge of printer troubleshooting, DNS, DHCP, VPN, Outlook
- Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. MAC iOS and OS engineer.
- Troubleshoot MAC and Windows device related issues.
- Configure server to image MAC and windows devices.
- Image and Profile MAC and windows devices.
- Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.
- US Citizen or Permanent Resident. Public Trust clearance will be enabled.
Please email us your resume along with the Job code to: [email protected]
