Top Notch Remodelers is growing again!
Are you experienced in setting qualified appointments for home improvement services such as bathroom remodeling, windows, roofing, or solar? Then we have a great opportunity for you here at Top Notch Remodelers.
We are redefining what it means to be a home improvement company. We believe great customer experiences begin long before installation, they start with the very first conversation - that's where you come in.
We've built a culture focused on support, teamwork, and excellence. Our appointment setters are more than just the first point of contact, they're the first impression of our company.
We want people who understand:
- How to control a conversation with homeowners
- How to qualify motivation, timeline, and decision makers
- How to overcome objections without sounding pushy
- How important appointment quality and sit rates are
- How to create urgency and commitment on the call
- How the in-home sales process works from lead to close
You will be working homeowner inquiries and inbound leads from people who have already expressed interest in remodeling their bathroom or kitchen.
What You’ll Be Doing
- Calling and texting homeowners who requested information about remodeling projects
- Setting high-quality in-home appointments for our design consultants
- Confirming appointments and reducing cancellations/no-shows
- Handling objections and keeping homeowners engaged through the scheduling process
- Entering detailed notes and updates into our CRM
- Working closely with leadership to improve conversion rates and appointment quality
What We’re Looking For
- Previous home improvement appointment setting experience REQUIRED (bath, window, roofing, kitchen, solar, or similar home services)
- Strong understanding of the in-home sales process
- Proven ability to set and hold quality appointments
- Comfortable overcoming objections and controlling conversations
- CRM experience and strong computer skills
- Reliable, organized, and coachable
- Critical thinking skills to overcome difficult situations on a daily basis
- Motivated to reach or exceed goals on a daily, weekly and monthly basis
- Experience working in a performance based environment with the ability to perform well under pressure
- Must pass background check and drug screening
What We Offer
- Hourly base pay plus uncapped performance bonuses $$$
- Strong earning potential for high performers
- Full-time W2 position
- Health insurance benefits
- Paid training and ongoing coaching
- Growth opportunities within a rapidly growing company
- Supportive management team that understands the industry
- Fast-paced, competitive, team-oriented environment
Why Top Notch Remodelers
At Top Notch Remodelers, we understand that the contact center is one of the most important parts of the company. Great leads mean nothing without great conversations and strong appointment setting.
We are building a team of professionals who take pride in performance, understand the impact they have on revenue, and want to grow with a company that values results.
If you already know the home improvement industry and are looking for a company where your experience actually matters, we’d love to speak with you.
Pay: $17.00 - $19.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Application Question(s):
- Do you have experience working in a home improvement call center? If so, how many years?
Please note** We're looking for experienced agents, candidates without specific home improvement appointment setting experience will not be considered.
Work Location: In person
