Overview
General Purpose: To provide overall support to Food Service Department. To meet departmental objectives for accuracy, timeliness, and customer service. All Sunflower Market jobs require ensuring a positive company image by providing courteous, friendly, and consistently efficient service to customers and employees. All positions must strive to support Sunflower Markets’ core values and goals, promote store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. This role is responsible for providing effective support, communication, goal setting, and planning to the team. This role plays a critical part in achieving sales targets, maintaining product presentation, and fostering a customer-centric environment.
Essential Job Functions:
· Customer Service:
o Address customer inquiries and concerns promptly and effectively.
o Answering customer questions effectively and clearly.
o Greet all customers with a smile and eye contact.
o Hold self accountable for a high level exceptional customer service.
o Offer prompt, friendly customer service in person and on the phone, route phone calls and take messages as needed.
· Department Responsibilities:
o Accurately label items and report price or ingredient discrepancies.
o Alert Department Manager (DM), Assistant Department Manager (ADM), or Manager on Duty (MOD) to potential shoplifters, disorderly customers, or other emergencies if assistance is needed.
o Alert DM or ADM if department is lacking or low on any essential supplies.
o Check inventory for any damages, freshness, and expiration dates regularly.
o Create and maintain visual arrangements for displays, ensuring all signage and pricing are correct.
o Ensure the quality and presentation of food and beverages meet Sunflower Market standards of stocking and rotation, and Department of Health standards, maintaining consistency and customer satisfaction.
o Perform inventory counts as directed by management.
o Practice proper receiving procedures when checking in and unpacking deliveries, reporting damages, mispicks, and missing items to the Department Manager (DM) and Assistant Department Manager (ADM)
o Reliably stock and monitor hot/cold bar while providing exceptional customer service.
o Remove spoiled, damaged, and expired products from displays and inventory daily.
o Use oven following proper safety procedures.
o Wash and store dishes and utensils following proper procedures.
o Wash, cut, and prepare ingredients for use in recipes or for sale.
o Work product from the back of house to the front of house through means of stocking, filling, and packing using proper rotation.
o Wrap, package, label, and merchandise products as directed by DM and ADM.
· Store & Department Support:
o Attend department and storewide meetings as required.
o Bag items and assist customers when needed.
o Ensure compliance with health and safety regulations on the sales floor.
o Familiarity with store policies, products, and proactive customer service.
o Keep the department clean and organized, including washing displays, dusting shelves, and cleaning up spills.
o Maintain and ensure maintenance of a clean and sanitary working and shopping environment while ensuring compliance with established procedures such as Weights and Measures and inspections.
o Maintain equipment and report issues to the DM, ADM, or MOD in their absence depending on urgency.
o Monitor cooler/freezer temperatures.
o Run register when needed.
o Stay informed of the latest developments and trends in department products.
o Support Sunflower Market by fronting and assisting in other departments as requested by DM, ADM, or MOD.
o Sustain a level of knowledge and awareness of industry trends.
Requirements:
· Ability to have a schedule that reflects the needs of the business.
· Ability to manage multiple demands, prioritize effectively, and remain calm under pressure.
· Ability to perform repetitive physical movements such as reaching, bending, squatting, and twisting with or without reasonable accommodation.
· Ability to project an outgoing, friendly personality.
· Ability to sit, stand, or walk for long periods of time.
· Ability to work in a fast paced and crowded environment, especially during peak hours.
· Ability to work in cold and wet conditions.
Requirements:
· Ability to have a schedule that reflects the needs of the business.
· Ability to manage multiple demands, prioritize effectively, and remain calm under pressure.
· Ability to perform repetitive physical movements such as reaching, bending, squatting, and twisting with or without reasonable accommodation.
· Ability to project an outgoing, friendly personality.
· Ability to sit, stand, or walk for long periods of time.
· Ability to work in a fast paced and crowded environment, especially during peak hours.
· Ability to work in cold and wet conditions.
Consistently lift and move up to 30 pounds.
· Excellent organizational, time management and problem-solving abilities.
· Regular, predictable attendance.
· Reliable and committed to follow-through.
· Strong attention to detail and accuracy.
· Willingness to adapt to evolving job demands.
Qualifications:
Experience working in a kitchen or deli.
· Knowledge and understanding of product standards.
· Knowledge of organic, natural, non-GMO, and dietary needs.
· Retail experience, preferably in a food service department in a natural food store.
· Serv Safe certification
· Strong knowledge of natural and organic grocery and wellness products, including current market trends and sustainability practices.
Disclaimer: The above statements are intended to describe the general responsibilities of this position. They are not to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that they are subject to change based on the needs of the business and at the employer’s discretion. This job description is not intended in any way to create a contract of employment.
Pay: $17.00 - $21.00 per hour
Expected hours: No less than 30.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Vision insurance
Work Location: In person
