Overview
Join our dynamic hospitality team as a Waitstaff Captain/Server, where your leadership and exceptional service skills will elevate the dining experience for our guests. In this energetic role, you will oversee daily service operations, mentor team members, and ensure smooth restaurant flow. Your passion for food, hospitality, and team management will drive guest satisfaction and operational excellence. This paid position offers an exciting opportunity to develop your leadership abilities within a vibrant culinary environment.
Responsibilities
- Lead and supervise the waitstaff team to deliver outstanding customer service in a fast-paced setting
- Coordinate with kitchen staff to ensure timely food preparation, presentation, and quality standards are met
- Manage shift operations, including seating arrangements, order accuracy, and timely service delivery
- Oversee POS systems such as Aloha POS and Micros POS for accurate order processing and cash handling
- Train new staff members on food safety, service protocols, POS usage, and hospitality standards
- Monitor inventory levels of food and beverage supplies, assist with food management and waste reduction strategies
- Enforce food safety regulations and proper handling procedures to maintain high hygiene standards
- Assist in supervising kitchen operations during busy periods to ensure seamless collaboration between front and back of house
- Conduct staff meetings to communicate expectations, provide feedback, and foster team development
- Support managerial tasks such as budgeting, profit & loss analysis, and implementing cost control measures
Experience
- Proven experience in quick service or fast food restaurant environments with a strong background in food preparation and customer service
- Demonstrated leadership or supervisory experience within the hospitality or restaurant industry
- Familiarity with POS systems including Aloha POS and Micros POS; cash handling proficiency required
- Prior experience in fine dining or casual dining settings is highly desirable
- Knowledge of food safety management practices and culinary operations preferred
- Experience managing hospitality teams with skills in training, development, and team leadership
- Background in managing restaurant operations such as shift management, inventory control, catering or banquet services is advantageous
- Strong communication skills with the ability to interview staff and lead effective team training sessions
- Ability to handle multiple responsibilities efficiently while maintaining a positive attitude in a fast-paced environment
Join us to be part of a lively team where your leadership makes a difference! We are committed to providing a supportive environment that fosters growth, teamwork, and exceptional guest experiences. All roles are paid positions that value your skills and dedication.
Pay: $22.82 - $29.89 per hour
Work Location: In person
