Roca Lock and Key seeks to fill the role of Office/Manager Assistant with customer service experience and competency with computers.
We are looking for someone who works well as a team player, has a problem-solving mentality and willingness to step into other roles as needed.
Primary Duties:
- Welcome will-call customer, take service requests and contact the appropriate department to fulfill order.
- Regularly use phone and/or email to communicate with customers regarding job requests, updates, and open account balances. Must enjoy customer service!
- Create invoices for customers with help of technician, receive and record payments on a daily/weekly basis.
- Assist billing specialist with invoices/collections.
- Update customer information in QuickBooks and Service Fusion as needed.
- Run errands as needed for manager including picking up materials, organizing office files, purchasing office supplies.
- Prioritize workload according to urgency and importance.
- Assist with other tasks as requested by manager.
- Assist dispatch in prepping services for next day/week.
Requirements:
- Work Monday-Friday 8am - 5pm (1 hr lunch).
- Bilingual in Spanish/English.
- Proficient in spreadsheets, word processing, and databases. Must enjoy learning new things!
- Detail oriented, organized, and able to multitask.
- Able to sit at computer for long periods of time.
- Previous experience in administrative support, accounting, or bookkeeping (preferred)
- Must be open to learning locksmith terminology/hardware to have a basic understanding of technical field. We are open to training this person as a in-house locksmith if they are interested..
Pay rate: Starting at $20/hour depending on experience.
Full training for this role is expected to last approximately 1 year.
PTO available after 1 year of employment.
References are required. Provide best contact info for 3-4 professional references.
Job Type: Full-time
Pay: $20.00 - $27.00 per hour
Benefits:
Experience:
- Computer operation: 1 year (Preferred)
- Customer service: 1 year (Required)
- Bookkeeping: 1 year (Preferred)
Language:
Work Location: In person
