1. Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients.
2. Collects co-pays and payments.
3. Enters all payments accurately in scheduling system at time of visit; process patient receipts, reconciles individual daily cash receipts, and completes nightly batch report for all transactions on POS device.
4. Schedules patient appointments in person or by telephone including but not limited to office visits, laboratory, radiology and other physician’s offices. Process insurance refers and prior authorizations.
5. Checks MASS REV’s and BMC for patient eligibility as needed.
6. Provides insurance information on Health Care Proxy’s, Advanced Beneficiary Notice, HIPPA and obtains necessary patient consents.
7. Answers telephone calls promptly, directs calls to appropriate personnel and or departments and takes accurate messages. Retrieves and addresses all messages left on voice mail each hour. Forwards and retrieves phone lines during office hours as needed and informs the answering service of “on call” physicians schedules. Addresses all messages left with the answering service in a timely manner.
8. Maintains physician’s daily appointment schedule; produces schedules and super bills from automated system; locates pulls and prepares all medical records for the following day’s office visits.
9. Maintains organization of patient charts, department records and filing system to ensure efficient retrieval of information; affixes proper identification and aging labels on all charts, assists in location of missing charts and compiles new charts.
10. Pulls charts for telephone messages and distributes charts to secretary, nurse or physician as necessary. Pulls charts and attaches patient results in a timely manner.
11. Files correspondence, reports, test results and re-file all charts that have been taken out of the file areas.
12. Photocopies/faxes information, copies and provides medical records information for patients, outside agencies and physicians under established guidelines.
13. Assists in the orientation of new personnel.
14. Assumes professional responsibility for development of skills and ongoing education.
15. Performs other related duties as assigned.
Consistently provides service excellence to all patients, family members, visitors, volunteers and coworkers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.
