Role: Orthodontic Front Desk Specialist
At Imagine Orthodontic Studio, our vision is rooted in a people-first culture where every individual who walks through our doors receives exceptional care. Our team is made up of passionate, caring professionals who value creating positive, fun, and encouraging relationships—with each other and with our patients.
As part of our team, you’ll have the opportunity to contribute to something bigger. We believe every person brings unique strengths to the table, and we’re committed to recognizing talent, supporting growth, and helping our team members build rewarding careers—both within our organization and beyond.
We are currently seeking a full-time Front Office Specialist. If you’re excited to join a growing company and want to make a meaningful impact each day, we’d love to meet you!
Pay Range: $18–$19 per hour, depending on experience
Location: Travel required between our St. Petersburg and Clearwater offices
Responsibilities
- Greet and welcome arriving patients
- Check-in and collect information from patients, answering questions and assisting with completion of all necessary forms and documentation
- Create "WOW" moments for patients
- Answer multi-line phone system, return voicemails, facilitate answering patient inquires
- Schedule patient appointments, reschedule appointments, call no-show patients, and confirm upcoming patient appointments
- Input and update patient records / information
- Confirm patient insurance information and eligibility
- Maintain HIPPA standards and compliance when handling patient information
- Process payments, deposits, and facilitate updating payment information
- Call, email, and follow-up with patients for past due payments and treatment
- Regulate patient waiting area, ensuring patients are comfortable, attended to, and excited about their visit
- Complete admin tasks, such as photocopying, printing, scanning, sorting / filing / sending forms
- Assist and support local marketing and community events
- Establish trust with patients, ensuring that they have the best patient experience
What We Offer
- Additional annual performance-based financial bonus
- Medical, dental, vision, and life insurance
- 401(k) and 401(k) Matching
- Paid Holidays
- Paid Vacation (PTO) and Wellness time
- Discounts on treatment for yourself and family members
- Local office and company-wide social events and team building activities
- Fun, engaging, and collaborative team atmosphere
Requirements / Qualifications
- High School Diploma or equivalent (required)
- 1+ years of front desk representative experience
- Bilingual in Spanish preferred but not required
- Orthodontic / Dental industry experience is helpful, but not required
- Working knowledge of Microsoft Word; knowledge of Microsoft Excel, but not required
- Great customer service and outstanding written and communication skills with professional and courteous phone etiquette
- High energy with engaging personality
- Proactive mindset, attention to detail, and willingness to support the office team
- Well-groomed and appropriate professional appearance
- Support office community and sponsorship events outside of office
- Reliable form of transportation
- Participate in morning huddle, patient chart review, and routine office meetings
- Keep front desk and reception area clean and neat
- Willingness to learn, adapt, and be a team player
- Desire to make the day fun for team members and patients alike!
Imagine Orthodontic Studio is proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Front desk: 1 year (Required)
Language:
Ability to Commute:
- Orlando, FL 32809 (Required)
Work Location: In person
