Join Our Team! | Contact Center Supervisor
We are seeking committed professionals to join our team as a Contact Center Supervisor, leading customer service teams and ensuring high standards of quality and performance.
What will you do?
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Supervise daily contact center operations ensuring compliance with established processes.
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Monitor team metrics, service quality, and performance levels.
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Lead escalation management, providing guidance and ongoing coaching to ensure high team performance.
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Lead employee development, training, and performance evaluation initiatives.
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Support administrative processes, reporting, and continuous improvement efforts.
Added Value:
Opportunities to support customers in Puerto Rico and the United States, expanding your experience in a dynamic and international environment.
Requirements:
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Bachelor’s degree in related fields (Communications, Science, Business Administration, or related fields).
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1+ year of supervisory experience.
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2+ years of customer service experience.
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Fully bilingual (English/Spanish), required.
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Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
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Availability to supervise operations across different shifts (7:00 a.m. to 7:00 p.m.), including weekends and holidays.
Benefits:
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Specialized training
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24/7 telemedicine services
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Wellness programs
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Medical, life, and retirement plans
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Paid time off
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Professional growth opportunities
Location: Guaynabo or Mayagüez, PR (On-site)
Employment Type: Full-time | Regular
We are an Equal Opportunity Employer (EEOC).
