Honda of Aventura is looking for outgoing and talented individuals to join our Automotive Service Department as a Service Advisor. Our culture of customer service enables us to provide exceptional value and service for our clients. We provide opportunity for learning, training and career growth within our company. Apply now to join our quickly growing automotive service team.
****Must have 2+ years of experience as a Honda/Acura service advisor****
Service Advisor Responsibilities:
- Approach and greet customers promptly
- Obtain customer and vehicle information
- Document customer needs and concerns
- Clarify customers concerns and description of problems
- Conduct vehicle inspection, check service maintenance records, check for manufacturers recalls and bulletins
- Verify warranty and service contract coverage, and explain coverage and exclusions to customer
- Arrange for towing, courtesy shuttle transport, vehicle loaner or rental car arrangements
- Determine recommended service based on age, mileage and vehicle history
- Prepare repair orders by documenting services requested and required
- Obtain customer approval signatures prior to sending vehicles in to the shop
- Communicate closely with service technicians after 182 point inspection has been performed on vehicle
- Communicate additional recommended services or problems found by technician to the customer
- Provide excellent customer service by explaining estimates and expected time for completion of service repairs and maintenance
- Monitor progress of vehicle and update customers on the vehicle status frequently
- Engage in active delivery by reviewing all work performed on vehicle and provide clear explanation of charges
- Serve as point of contact after service and repairs have been performed
Required Skills and Experience:
****Must have 2+ years of experience as a Honda/Acura service advisor****
- Prior Automotive Service Advisor Experience
- Customer Service oriented
- Strong verbal and written communication skills
Preferred Skills and Experience:
- Honda certified
- Experience using Reynolds and Reynolds
- Bilingual preferred
- Strong computer skills
Benefits:
- Medical, Dental, and Vision Insurance available
- Short term disability, Life insurance, Accident insurance available
- Paid vacation and holidays
- Paid sick / personal days
- Competitive pay plans / Commission / Bonuses
- Employee discounts
Apply today in person, or submit resume via Indeed!!
****Must have 2+ years of experience as a Honda/Acura service advisor****
Benefit Conditions:
Work Remotely
Job Type: Full-time
Pay: Up to $110,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Days:
- Monday to Friday
- Weekend availability
Work Location: In person
