Job Summary
Supports the General Manager in running the location day to day — leading the team, protecting service standards, and helping manage operations and costs.
Key Responsibilities
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Supervise shifts, direct the crew, and help build schedules
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Assist with hiring, onboarding, and ongoing training
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Manage inventory, place vendor orders, and help control food and labor costs
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Ensure compliance with food-safety and brand standards
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Handle cash management, deposits, and daily reporting
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Resolve escalated guest issues
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Assume General Manager responsibilities in their absence
Qualifications
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1+ year of restaurant or retail supervisory experience
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Must be 18+
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Leadership, organization, and basic understanding of cost/P&L controls
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ServSafe or equivalent certification a plus (or willingness to obtain)
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Flexible, open availability
Physical Requirements
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Stand and move for entire shifts
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Lift up to ~30 lbs
Franchise disclaimer: This location is an independently owned and operated Jersey Mike's franchise. Torpedo Hospitality LLC is the employer and is solely responsible for hiring decisions, wages, and terms of employment.
Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a \Sub Above\, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
