Summary: A Service Writer provides excellent customer service, assists in maximizing the stores’ consistency, speed and quality to meet customer’s expectations.
Duties and Responsibilities:
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Deliver friendly, courteous and prompt customer service, in person or on the phone
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Obtain required information for equipment being serviced
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Communicate effectively with Service department
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Complete customer’s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment)
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Balance daily sales including cash drawer, credit card and methods of payment during assigned shift
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Use a consultative selling process to assist customers with additional service options that could be needed
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Gain superior product knowledge to effectively help customers
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Prepare daily shift activities and paperwork
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Maintain store cleanliness
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Maintain display inventory in customer area
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Complete any other duties or special projects as assigned
Skills and Qualifications:
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Basic reading, writing and math skills
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Basic computer skills
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Ability to thrive in a fast-paced environment with many priorities
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Ability to work cooperatively in a team environment
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Ability to read, write and verbally communicate in English
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Ability to sit, stoop, kneel, push, climb, move, reach and work overhead, lift up to 60 lbs.
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Ability to work a flexible schedule including nights, weekends and/or holidays
Benefits:
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Competitive wages
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Paid Earned Personal Leave
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Holiday Pay (for worked holidays)
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Options for single and family health coverage
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Life Insurance
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Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses)
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Employee Discount
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Uniforms
I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.
