ESSENTIAL JOB FUNCTIONS
Responsible for the staffing, evaluating, discipline, coaching, and goal setting for the Support Operations Administrative and Survey Clerk team.
Receive and resolve calls and inquiries from the field regarding learning systems and programs.
Devise process improvements for current functions and automate manual processes for elements such as travel, expenses and reporting.
Test, implement and support systems adjacent to learning academies across the country.
Support and troubleshoot learning systems including LMS, Predictive Index, and supporting applications.
Assist with identifying monthly survey items using O’Reilly Parts System and paper catalogs.
Identify program problems and work with appropriate teams (technical, content, field etc.) for resolution.
Provide coaching and direction to ensure the team is offering best in class support for learning and development initiatives.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Proficient in Word and Excel.
Bachelors degree or equivalent work experience in the customer support field.
Excellent communication skills in dealing with a wide variety of people, both internally and on the phone.
Efficient organizational and time management skills.
Ability to pay close attention to detail.
Ability to supervise a team of five to ten full and part-time team members.
Desired:
5 years of O’Reilly corporate experience.
1-2 years of supervisor experience.
