Entry-Level Account Manager / Inside Sales
Signal Integrity, Inc. is seeking an energetic and organized Entry-Level Account Manager / Inside Sales Representative to join our team. This position is ideal for someone looking to begin a career in customer account management and sales within a technical manufacturing environment.
The primary focus of this role will be customer engagement and account support. You will serve as a point of contact for customers throughout the order and project process, helping ensure they receive timely updates, questions are addressed, and projects continue moving forward.
This is an entry-level position, and prior technical or industry experience is not required. We are looking for someone who communicates well, stays organized, takes initiative, and is comfortable building professional relationships with customers.
Responsibilities
- Serve as a regular point of contact for assigned customer accounts
- Provide customers with order status and delivery updates
- Proactively follow up on open orders, projects, quotes, repairs, and other outstanding items
- Coordinate internally with production, engineering, quality, and management to obtain information and keep customer projects moving forward
- Provide customers with updates on RMAs, repairs, and other service-related projects
- Follow up with customers after quotes and inquiries
- Review inactive and previous customer accounts and reconnect with customers to identify potential new business
- Maintain regular communication with customers and develop strong working relationships
- Assist with incoming customer inquiries and requests
- Maintain accurate records of customer communications and follow-up activities
- Learn Signal Integrity's products, capabilities, customers, and markets
- Gradually develop account management and sales responsibilities as experience and product knowledge grow
Qualifications
- Strong written and verbal communication skills
- Professional and comfortable communicating with customers by phone and email
- Highly organized with the ability to manage multiple open items and follow-ups
- Self-motivated and willing to take initiative
- Comfortable working with different departments to obtain information and resolve customer needs
- Basic proficiency with Microsoft Office
- High school diploma or equivalent required
What We're Looking For
The right person for this position does not need to be an experienced salesperson. We are looking for someone who is responsive, personable, persistent, and organized.
A major part of the job is making sure customers do not have to chase us for information. You will proactively communicate with customers, follow up internally when information is needed, and help ensure open projects and opportunities continue moving forward.
As you gain experience and become familiar with our products and customers, there will be opportunities to take on greater account management and business development responsibilities.
Compensation to be determined.
Pay: From $16.00 per hour
Benefits:
Work Location: In person
