Spa Manager Job Summary
We're looking for an energetic, customer-focused Spa Manager to lead our spa. In this role, you'll oversee daily operations, inspire your team, drive membership and retail sales, and create exceptional guest experiences. If you're a motivated leader who enjoys sales, coaching, and helping people feel their best, we'd love to meet you.
Preferred Qualifications
- Experience with membership or commission-based sales
- Proven success meeting or exceeding sales goals
- Experience in a spa and wellness environment
- Leadership or management experience
- Strong customer service and communication skills
- Comfortable using Microsoft Word, Excel, and scheduling software
Schedule
- Full-time
- Must be available during peak business hours, including weekdays, evenings, and weekends
Responsibilities
Sales
- Achieve membership sales goals
- Promote and sell retail products
- Execute seasonal promotions and marketing initiatives
- Monitor sales performance and coach team members to meet goals
Team Leadership
- Recruit, train, coach, and support staff
- Create employee schedules
- Conduct performance reviews and provide ongoing feedback
- Foster a positive, collaborative work environment
Guest Experience
- Deliver exceptional customer service from check-in through checkout
- Build lasting relationships with guests
- Resolve guest concerns professionally and promptly
- Maintain accurate client records and appointment notes
Operations
- Oversee daily center operations
- Manage inventory, product receiving
- Ensure the center remains clean, organized, and welcoming
- Maintain a safe, sanitary environment for guests and employees
- Answer phones with a friendly, professional demeanor
- Schedule appointments accurately and efficiently
- Manage multiple priorities in a fast-paced environment
The Ideal Spa Manager
- Passion for wellness, massage therapy, and skincare
- Strong sales and closing skills
- Enjoy helping people and building relationships
- Excellent organizational and multitasking abilities
- Detail-oriented and dependable
- Positive attitude and team-first mindset
- Self-motivated and goal-driven
Benefits
- Competitive pay plus commission opportunities
- Paid Time Off (PTO)
- Free massages or facials
- Employee discounts on products and services
- Supportive team environment
If you're passionate about leadership, sales, and delivering outstanding guest experiences, we'd love to hear from you. Apply today and become part of a team dedicated to helping people look and feel their best!
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
