Position Summary
The District Manager (DM) is responsible for the overall performance, culture, and operational excellence of three Zaxbys restaurant locations within their assigned district. This DM leads through a servant leadership approach — supporting, coaching, and developing General Managers and store teams so they can deliver outstanding guest experiences, strong financial results, and a safe, compliant work environment. The DM partners closely with two other District Managers and reports directly to the Regional Manager/Owner, serving as a key link between the home office and store-level operations.
Responsibilities
Leadership and Culture
- Lead with a servant leadership mindset — prioritize the development, support, and success of General Managers and store teams across all three locations.
- Build a culture of accountability, hospitality, and teamwork that reflects Zaxbys brand standards and values.
- Be available and on call seven days a week to support stores with urgent operational, staffing, or guest issues.
- Spend a minimum of five days per week working in and across the three assigned stores, providing visible, hands-on leadership.
- Collaborate regularly with fellow District Managers to share best practices, align on regional initiatives, and support one another's stores as needed.
Operational Performance
- Monitor and manage store performance against key metrics, including food cost, speed of service, labor cost, and sales goals.
- Conduct regular store visits and operational assessments to identify gaps and implement corrective action plans.
- Ensure each location consistently follows Zaxbys company policies, brand standards, and standard operating procedures.
- Drive consistent execution of food safety, quality, and cleanliness standards across all three restaurants.
- Partner with General Managers to set, track, and achieve sales targets and profitability goals for each location.
People and Labor Management
- Review and manage timecards, schedules, and overtime across all three stores to ensure compliance and labor cost control.
- Support recruiting, hiring, training, and development of General Managers and assistant managers within the district.
- Partner with Human Resources on employee relations matters, disciplinary actions, terminations, and policy interpretation.
- Conduct performance evaluations and provide ongoing coaching and development plans for store management teams.
- Ensure proper staffing levels are maintained to support sales volume while protecting labor targets.
Compliance and Loss Prevention
- Monitor and enforce loss prevention practices, including cash handling, inventory control, and waste management.
- Ensure all locations maintain valid ServSafe certifications and comply with local health department requirements.
- Conduct or coordinate periodic audits of cash controls, inventory, and security procedures to minimize shrinkage and theft.
- Ensure compliance with all applicable labor laws, safety regulations, and company policy across the district.
Communication and Administration
- Serve as the primary liaison between assigned stores and the home office/Regional Manager on operational matters.
- Communicate company initiatives, policy updates, and promotional rollouts clearly and consistently to store teams.
- Prepare and present performance updates, action plans, and report to the Regional Manager/Owner as required.
- Use store reporting systems and tools to track metrics, identify trends, and proactively address performance issues.
Qualifications and Requirements
Experience
- Minimum 5–10 years of experience as a General Manager or higher within the quick service/fast service restaurant industry.
- Proven track record of managing P&L responsibility, labor cost, and food cost within a restaurant environment.
- Multi-unit oversight or supervisory experience strongly preferred.
- High school diploma or equivalent required
Certifications
- Current ServSafe Food Protection Manager certification required.
- Zaxbys-specific certification(s) strongly preferred; willingness to obtain within a defined timeframe if not already certified.
- Valid driver's license and reliable transportation required for regular travel between store locations.
Skills
- Strong servant leadership orientation with the ability to coach, develop, and hold others accountable with respect.
- Solid understanding of restaurant financials, including food cost, labor cost, and sales-driving strategies.
- Excellent communication skills, both written and verbal, with the ability to work cross-functionally with HR and home office teams.
- Strong organizational skills with the ability to manage competing priorities across multiple locations.
- Comfortable working a flexible schedule, including evenings, weekends, and holidays, with on-call availability.
- Sound judgment in handling personnel issues, loss prevention concerns, and escalated guest situations.
Work Environment
- Primarily works on-site across three restaurant locations, with regular travel between stores within the district.
- Restaurant environment includes exposure to varying temperatures, kitchen equipment, and a fast-paced setting.
- Must be able to stand, walk, bend, and lift to 25–50 lbs. as needed to support store operations.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
