SUMMARY: This position is responsible for providing clinical and administrative support to pediatric providers in an office-based clinic setting. Involves frequent patient/parent interaction. Requires excellent phlebotomy skills.
DUTIES AND RESPONSIBILITIES:
Patient Intake
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Greets patients, in person or on the telephone; answers or refers inquiries.
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Directs and/or accompanies patients to the triage room upon completion of phlebotomy.
Specimen Collection & Processing
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Arranges phlebotomy room instruments, supplies, and equipment.
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Obtains blood specimens from patients by skin puncture or venipuncture using appropriate techniques and maintaining the integrity of the specimen in relation to the test being performed and/or requested.
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Instructs patients in the proper collection and preservation of urine samples.
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Labels sample accurately and completely.
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Responsible for processing all specimens in accordance with established protocols.
Clinic Flow Optimization:
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Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.
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Follows clinic workflow and provides feedback for adjustments to workflow as needed.
Equipment, Supplies & Inventory
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Maintains inventorying stock & supplies and advises supervisor to place orders as needed.
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Sterilizes medical instruments.
Compliance with Policies & Procedures
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Monitors and maintains essential patient care and safety during procedures; applies safety principles as identified by established policy. Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
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Maintains a safe, secure, and healthy work environment.
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Follows, and enforces standards and procedures; complies with legal regulations.
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Enhances health care practice reputation.
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Performs other related duties as assigned by management.
QUALIFICATIONS:
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High school diploma or equivalent.
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Completion of recognized training program in phlebotomy, six months to one-year related experience, or equivalent combination.
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Certificates, licenses, and registrations required:
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CMA (AAMA) Certified.
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Current Basic Life Support (BLS) Certification.
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Computer skills required: Microsoft Outlook, Word, Excel, PowerPoint. Experience with EHR software strongly preferred.
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Other skills required:
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Ability to understand and adhere to established policies, procedures, and protocols.
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Ability to manage priorities and workflow.
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Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
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Bilingual skills a plus.
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Demonstrated competence in reacting to and handling emergencies.
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Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
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Detail-oriented and highly organized.
JOB TYPE / WORK SCHEDULE:
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This is a full-time position, in-office position
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Standard office hours are Monday through Friday
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Bilingual Required
Competitive pay and full benefits package, including 401(k), health, dental, vision, life, and disability insurance.
