About us
Home2 Suites by Hilton Pigeon Forge is a small business in HOSPITALITY in Pigeon Forge, TN. Looking to fill a Full Time Position. We are fast-paced, engaging, fun and our goal is to make Home2 Suites by Hilton a family where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly and welcoming Front Desk Agents provide attentive, courteous and efficient service, creating a memorable and personalized experience for our guests during check-in, throughout their stay, and at checkout.
Our work environment includes:
- Growth opportunities
- On-the-job training
- Company perks
- Flexible working hours
- Safe work environment
Full time 3-11 P, with flexibility with scheduling should demands change.
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use the computer system to make reservations, check-in and check-out hotel guests, process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Exceptional customer service skills
- Strong oral communication and interpersonal skills
- Strong attention to detail
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Teamwork and cooperation
- PEP Hilton Reservation System preferred but not required
- Pay based on experience
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
