Analyzes business processes, system functionality, and data to draw business-relevant conclusions.
Helps design, document and maintain system processes, training materials, and user guidance.
Provides production support and communicates system defects, user issues, and enhancement needs to resolve open issues.
Analyzes system requirements, business rules, data issues, report development, and addresses any relevant problems.
Writes SQL queries to support system research, data validation, report development, troubleshooting, and business analysis.
Supports the delivery of better value and greater efficiency through continuous improvement, process analysis, report improvement, and user support.
Develops and performs quality assurance and testing.
Creates and executes test plans for software enhancements, reports, interfaces, and system changes.
Stays up to date with current technologies and technical developments.
Trains and provides technical assistance to users on system functionality, reports, system processes, and related procedures.
Performs standard testing and assists the development team in providing solutions to ensure high levels of quality, performance, usability, and security.
Serves as a liaison between business units, system users, and technical/programming staff to help translate business needs into system requirements, testing scenarios, reports, and process documentation.
Assists with building, validating, and maintaining tax system reports and Power BI reports.
Performs related work as assigned.
