Company Overview
Dennis & Co Auto Group is a dynamic automotive dealership network serving the region, featuring a diverse portfolio of 13 brands across multiple locations. The group also operates collision centers, a reinsurance company, real estate holdings, and innovative retail initiatives, reflecting a commitment to excellence and growth.
Position Summary
The Stellantis Warranty Administrator is responsible for the accurate submission, tracking, reconciliation, and compliance management of all manufacturer warranty claims for an automotive dealership. This role requires a high degree of precision, manufacturer policy knowledge, and cross-functional coordination to ensure timely reimbursement, audit readiness, and adherence to OEM and dealership standards. The ideal candidate demonstrates exceptional organizational skills, discretion, and accountability within a high-volume, high-expectation environment.
Key Responsibilities
Warranty Processing & Compliance
- Prepare, submit, and follow up on all manufacturer warranty and goodwill claims in accordance with OEM policies and timelines.
- Ensure all claims are supported by complete and accurate documentation, including repair orders, technician notes, photos, sublet invoices, and parts records.
- Monitor claim rejections, chargebacks, and debits; research root causes and implement corrective actions to minimize exposure.
- Maintain audit-ready warranty files and respond to OEM warranty audits, field reviews, and inquiries.
Financial Accuracy & Reconciliation
- Reconcile warranty receivables and schedules; ensure timely posting and resolution of outstanding balances.
- Partner with Accounting to ensure proper coding, accruals, and month-end close accuracy related to warranty activity.
- Track warranty metrics, including submission timeliness, recovery rates, and debit trends.
Cross-Functional Collaboration
- Work closely with Service Advisors, Technicians, Parts, and Management to ensure warranty repairs meet OEM standards prior to claim submission.
- Provide guidance and training to service staff on warranty eligibility, documentation requirements, and policy changes.
- Communicate proactively with OEM representatives regarding claim status, escalations, and policy interpretations.
Process Improvement & Policy Adherence
- Stay current on OEM warranty policies, labor operations, campaigns, recalls, and bulletins.
- Identify process gaps or risk areas and recommend improvements to enhance recovery and reduce audit risk.
- Uphold dealership confidentiality, data integrity, and compliance with all applicable regulations and internal controls.
Qualifications
Required
- 3+ years of warranty administration with proven Stellantis experience in an automotive dealership environment.
- Proficiency with a DMS – CDK experience preferred.
- Demonstrated knowledge of OEM warranty policies, claims systems, and audit procedures.
- Strong attention to detail with the ability to manage multiple claims and deadlines simultaneously.
- Proficiency with Microsoft Excel.
- Excellent written and verbal communication skills.
Preferred
- Experience supporting OEM warranty audits with minimal chargebacks.
- Familiarity with New York State dealership compliance requirements.
- Ability to operate independently in a fast-paced, high-volume service department.
Key Competencies
- Accuracy and accountability
- Regulatory and OEM compliance mindset
- Time management and prioritization
- Professional discretion and judgment
- Collaborative, service-oriented approach
Compensation & Benefits
- Competitive compensation commensurate with experience.
- Comprehensive benefits package, including health insurance, 401(k), paid time off, and dealership-specific perks.
#DCOffice
Pay: $125,000.00 - $150,000.00 per year
Experience:
- warranty admin w/Stellantis experience in an auto dealership: 3 years (Required)
Ability to Commute:
- Manhattan, NY 10019 (Required)
Work Location: In person
