Description:
Job Summary
Service, repair, or program the security systems and other related equipment by following the blueprints of building plans and electrical layouts.
Job Duties
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Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning.
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Maintain or repair security systems, alarm devices, or related equipment
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Respond to customer service request calls
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Troubleshoot, diagnose problem and develop solution
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Prepare and gather supplies and equipment for each day’s work
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Read and follow blueprints of home or building plans and electrical layouts
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Communicate with customer to discuss the problem and solution.
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Conduct inventory of equipment in service truck
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Drill holes for wiring in the wall studs, ceilings, and floors
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Pull cables through success holes, cavity walls, and roof spaces to reach outlets
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Keep service truck organized and clean inside and out
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Report service truck issues, accidents, tickets, etc.
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Performs inspections of burglary and fire alarm systems
Requirements:
Required Skills
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Knowledge of security and fire alarm systems
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Customer Service
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Low voltage experience
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Interpret the technical issues given by customers
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Work independently
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Problem Solving
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Critical / Logical Thinking
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Read & interpret schematics and technical specifications
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Safety conscious/safe driving habits
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Good written and verbal communication
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Basic Math
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Basic operational knowledge of hand tools
Other Preferred Skills
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ESA Certified Alarm Tech Level II
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ESA Advanced Intrusion System
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Fire Alarm installation methods
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Troubleshooting Service & Maintenance
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Knowledge with Galaxy Systems
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Knowledge with Firelite and Edwards EST
Physical Requirements
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Work may be performed in a field environment, including exposure to adverse weather conditions, heights, and confined spaces.
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Must be able to lift and carry up to 50 lbs.
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Frequent walking, crawling, climbing, bending, kneeling, and manual handling, including use of hands and fingers, is required.
