Guest Service Associate (GSA)
We are seeking a motivated, sales-driven Guest Service Associate to support front desk operations and help deliver an exceptional guest experience.
This role is more than simply checking guests in and out. Our GSAs play a key role in creating a welcoming environment, keeping the front desk running smoothly, and helping drive center performance through strong guest service and sales.
What You’ll Do
- Check guests in and out accurately and efficiently
- Answer phone calls and assist with booking appointments
- Maintain organized and professional front desk operations
- Handle guest questions and concerns in a friendly and professional manner
- Support daily operational tasks and help keep the center running smoothly
- Promote a positive and collaborative team environment
- Drive sales through package recommendations and retail product education
Sales Expectations
This is a sales-focused position.
Guest Service Associates are responsible for:
- Meeting individual sales goals
- Promoting and selling wax packages and retail products
- Educating guests on available services and memberships
- Helping contribute to the center’s overall sales performance
Comfort with proactive selling and working toward goals is required.
What We’re Looking For
- Must be able to work weekends and closing shifts (3pm-9pm)
- Strong communication and customer service skills
- Sales or retail experience preferred
- Ability to multitask in a fast-paced environment
- Reliable, organized, and detail-oriented
- Positive attitude and team-focused mindset
- Comfortable working with sales goals and performance expectations
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Are you able to work weekends ( Fri., Sat., Sun.)
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Ability to Commute:
- Baytown, TX 77521 (Required)
Work Location: In person
