Job Overview
We are seeking a dynamic and experienced Senior IT Technician to join our technology support team. In this vital role, you will be responsible for maintaining and optimizing our IT infrastructure, providing expert technical support, and ensuring seamless operation of hardware, software, and network systems. Your proactive approach will help troubleshoot complex issues, implement solutions efficiently, and support end-users across various departments. This position offers an exciting opportunity to lead technical troubleshooting efforts and contribute to the continuous improvement of our IT environment.
Responsibilities
- Deliver comprehensive technical support to end-users via help desk systems, resolving hardware, software, and network issues promptly and effectively
- Manage and troubleshoot computer networking components including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and network hardware
- Support Windows operating systems, Microsoft Office suite, Linux environments, and Windows Server platforms by diagnosing and resolving technical problems
- Administer Active Directory management tasks such as user account creation, permissions management, GPO (Group Policy Object) configuration, and security settings enforcement
- Perform hardware support activities including equipment troubleshooting, component replacement, and maintenance of desktops, laptops, mobile devices, and peripherals
- Maintain accurate customer support ticket management records while providing clear communication on issue status and resolution steps
- Assist in the implementation of IT infrastructure upgrades and security protocols to enhance system reliability and data protection
Experience
- Proven experience in a senior IT support role or similar position with a strong background in desktop support, network troubleshooting, and hardware/software diagnostics
- Extensive knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS configuration, VPN setup, and LAN security measures
- Hands-on experience supporting Windows (including Windows Server) and Linux operating systems in enterprise environments
- Familiarity with help desk systems for ticket tracking and customer support management
- Strong analysis skills to diagnose complex technical issues quickly and accurately
- Excellent communication skills to effectively collaborate with team members and end-users at all levels of technical proficiency
- Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco CCNA are highly desirable
Join us as a Senior IT Technician to leverage your expertise in creating a resilient IT environment that empowers our organization’s success. Your technical prowess combined with your passion for problem-solving will make a meaningful impact every day!
Pay: $61,835.82 - $74,468.94 per year
Benefits:
- 401(k)
- Dental insurance
- Health savings account
- Life insurance
Work Location: In person
