CNC Field Service Technicians
Imagine leveraging your maintenance experience to travel the United States on your company’s dime! This is a rare opportunity to help in the installation and repair of fascinating state of the art machines.
Diversified Machine Systems (DMS), a customized solutions CNC machine manufacturer, is looking for an experienced CNC Field Service Technician in the multiple locations. You will be interfacing with clients in the entertainment, military, and aerospace industries.
As a member of the team, you can expect:
- Competitive Pay - Earn $83,000 - $115,000 a year based on experience.
- Bonus Opportunity – You will receive and annual Performance Bonus that will increase each year up to your 4th year of tenure! ($4,000 your 1st year, $6,000 2nd year, an on up until you hit $7,500 on your 4th year)
- Annual Merit Increases
- Full Benefits Package – Coverage starts within 60 days of employment! Affordable Medical, Dental, Vision, Life, 401K with 3% match, Virtual Med Care, HSA, HRA, FSA, Short- and long-term AD&D and disability, and Life Assistance Program.
- Paid Time Off – Enjoy 80 hours of PTO your first year will increase based on tenure, up to 48 hours of sick leave, and 7 paid holidays off!
- Schedule – This will be a remote role, you will enjoy being home and off on the weekends, your work week will consist of 75% travel time, and 25% of the time working from your home office
- Get Paid to visit Colorado – During your first 6-8 weeks of employment you will receive extensive hands-on training, working along expert technicians at our headquarters in Colorado for 6- 8 weeks!
- Tools Provided – You will receive a Pelican Case full of tools, API Laser, laptop, and company credit card. Plus, Company logo Clothing will be provided.
- Continuous Training – You will receive training and education on the newest state-of-the-art machines as they are developed, so you will gain new skills and continue to be the expert!
- Enjoy getting paid to travel around the country! The clock starts and you start getting paid the moment you leave for a trip, until you return to your hotel! You will have a company credit card, company credit card for hotel and transportation, a per diem of $55/day, mileage reimbursement, and you will be home most weekends!
If you meet the following requirements DMS wants to hear from you!
- 6 years or more of electromechanical experience repairing and maintaining CNC and/or other manufacturing equipment.
- Experience working on automation equipment or robotics is a plus but not required
- Clean driving record and willing to travel 75% of the time
As a CNC Field Tech you will be responsible for installing, maintaining, and repairing 3 or 5 axis DMS/FMT CNC routers; engages with the customer via telephone, e-mail, and in-person. Travels up to 75% to customer locations; utilizes customer and in-house information to resolve customer problems as efficiently as possible.
Duties & Responsibilities:
- Responsible for installing, maintaining, and repairing 3 or 5 axis DMS/FMT CNC routers; engages with the customer via telephone, e-mail, and in-person
- Travels (up to 75%) to customer locations; utilizes customer and in-house information to resolve customer problems as efficiently as possible
- Takes customer service calls and works to identify and resolve machine failures and faults in efficient manner; utilizes information provided by customer over the phone or email of engineering drawings, written problem statements, schematics, wiring and assembly drawings, engineering data, and updates the case from follow-up phone calls and emails logically and systematically
- Updates documentation as required for departmental processes (travel expense reports, status updates, service call case management, etc.)
- Tracks personal learning progress by completing the Technician training plan; complete all steps in training plan to advance to next technician level
- Utilizes a variety of shop equipment, such as hand and power tools, and machine tools; also uses special electrical and electronic equipment such as oscilloscope, amp, volt, and ohm meters, multi-meter, calibration lasers, etc.
- Utilizes safe working habits, follows CNC safety protocols and customer site safety protocols; is conscientious to not endanger self, others, equipment, or property; maintains work area in a neat and orderly manner to minimize unsafe conditions
- Attends training sessions as needed to advance personal proficiency and knowledge
- Provides input for process improvement regarding departmental processes
- Assists in training other technicians within the department
- Other duties as assigned
About the company: Diversified Machine Systems is a privately held corporation with headquarters located in Colorado Springs, Colorado. We are an industry-leading designer and American manufacturer of 3-axis and 5-axis CNC routers and machining solutions. We supply machines to a wide variety of manufacturing sectors including aerospace, automotive, marine, recreational vehicles, 3D sculpture, concept models, pattern making, formed plastics and woodworking among others.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
