Description
This is a trainee position (probationary period of six months) within the Luzerne/Wyoming Counties Area Agency on Aging. This employee is specifically trained to assess the needs of consumers utilizing state mandated assessment forms, develop effective care plans to meet these needs, and implement these care plans in a professional manner. The employee reports directly to the Aging Care Management Supervisor 1.
An employee performance evaluation will be completed in six months. Upon successful completion of the six-month probationary period, the employee will be promoted to an Aging Care Manager 2.
All duties/cases are assigned using a fair and effective distribution method.
Essential Duties and Responsibilities
- Must possess the knowledge and skills to recognize a consumer at risk.
- Be able to communicate effectively orally and in writing.
- Be able to operate a computer, cell phone and have some knowledge of Microsoft Office.
- Organize, prioritize, plan, and carry out workload.
- Interpret laws, regulations, and directives, as required.
- Travel independently to areas that may or may not be accessible by public transportation.
- Analyze data and other materials.
- Prepare and deliver presentations.
- Maintain current on wide range of issues and as they relate to older Pennsylvanians.
DESCRIPTION OF DUTIES:
- After completion of training, the ACM must be able to accurately record all case as per Luzerne/Wyoming Counties AAA procedures, into SAMS, the state mandated consumer database. Documentation that must be completed includes: all consumer demographics and characteristics, care enrollment, Needs Assessment Score, finances, contacts, information and referral entries, activities and referrals entries, and journal entries.
- Complete Intakes/Referrals for agency services.
- Completes Reports of Need on consumers aged 18 and older, after successful completion of required training courses.
- Assess the needs of consumers thoroughly and completely utilizing standardized assessment forms.
- Develop and implement the Consumer Care Plan in a timely manner. Care Plan documentation activities include:
o Ensure the Care Plan is accurate and current.
o Service plan entries (services ordered by the Luzerne/Wyoming Counties AAA on behalf of the consumer), a service plan schedule for each service entry and generating service orders via the service plan for each service entry.
o Ensure services are delivered by agency providers and are meeting the care plan goals.
- Make priority home visits for safety and welfare check of consumers, as required.
- Works as a liaison between the consumer and provider, as necessary.
- Provides ongoing care management consisting of continuing activities performed on behalf of the client.
- All assessment and care management activities are completed and submitted for supervisory review in a timely manner as defined by agency policy.
- Provide the consumer/family all appropriate paperwork such as Right to Appeal, Right to a Fair Hearing, Provider of Choice listing, Helpline, etc.
- Reassess consumers on an annual or bi-annual basis, depending upon the care program the consumer is enrolled in. Identify changes in situation or functioning and measures progress toward goals.
- Educate consumers and their families regarding aging services and benefits that may be of use or subsequently be required.
- Assist consumers, guardians, and families in maximizing their abilities for self-determination by enabling them and empowering them in decision-making to the greatest extent possible. Assist in providing mediation between the consumer and the providers, guardians, family members, or the agency relative to the needs and desires identified by the consumer.
- Complete accurate monthly travel vouchers.
- Encourage enrollment and assistance in accessing other community resources and research what is available to streamline services (i.e., VA Aid and Attendance, Hospice Services, Veterans Directed Home and Community Based Services Program, Under 60 programs, disability organizations such as the Blind Association or MS Society).
- Develop and maintain professional relationships with other offices throughout Pennsylvania within and outside the Aging network, consumers, families, and service providers and work collaboratively with them to assure best service delivery to the client population.
- Appropriately seeks and receives supervisory direction.
- Attend agency and unit specific staff meetings to discuss/review current problems, concerns, share ideas or knowledge learned from specific providers, address issues, etc.
- Attend identified trainings as directed by the ACMS1.
- Adherence to all agency policies and procedures, as well as the Luzerne/Wyoming Counties Policies and Procedures Manual.
- In order to comply with standards, set forth by the Pennsylvania Department of Aging in meeting 24-hour availability of staff coverage, all ACM staff will participate in mandatory after-hours duties. Upon completion of the mandated PDA sponsored training session for Protective Services, all ACM staff will be placed in the after-hours scheduled rotation. The time lapse between scheduled days on call is determined by the number of ACM staff working at the Luzerne/Wyoming Counties AAA at the time.
o Complete Reports of Need on consumers aged 18 and older.
o Consults with after-hours supervisors, local law enforcement, hospital staff, and other collateral contacts as required.
- Performs other duties as they relate to the position, as required.
- Acts as a back-up, as needed, to other units within the agency. Units within the agency.
Required Knowledge, Skills and Abilities
- Knowledge of the principles and methods of social casework.
- Knowledge of current social, economic, and health issues that impact the aging population.
- Knowledge of individual and group behavior.
- Ability to plan and organize work.
- Ability to apply critical thinking skills to identify and resolve problems.
- Ability to communicate effectively in writing.
- Ability to communicate effectively orally.
- Ability to establish and maintain effective working relationships.
HOW TO APPLY: ALL CANDIDATES must apply and submit an application via: https://www.governmentjobs.com/careers/luzernecounty
Pay: From $41,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
