Reports To: Operations
Location- Remote
Premium Service Brands is a leading franchisor of home service brands operating across North America. Our family of brands provides entrepreneurs with proven business systems, operational support, and growth opportunities that enable franchise owners to build successful businesses while delivering exceptional service to their communities.
We are committed to innovation, operational excellence, and franchisee success. Our collaborative culture empowers team members to make an impact while supporting the continued growth of our expanding franchise network.
Key Responsibilities
1. High-Frequency Onboarding & Launch Coaching
Serve as the primary point of contact for newly awarded franchise owners during the onboarding and launch process.
Conduct structured onboarding and coaching sessions throughout the franchise’s first 180+ days.
Guide franchise owners through startup requirements, operational readiness activities, and critical launch milestones.
Establish accountability through consistent follow-up, action planning, and milestone tracking.
Assist franchise owners in developing business goals, launch strategies, and execution plans.
Monitor progress and provide support to ensure timely completion of onboarding objectives.
2. Training & Development Franchisee
Facilitate onboarding, training, and educational initiatives designed to prepare franchise owners for successful business operations.
Reinforce brand standards, operating procedures, business systems, and best practices.
Assess franchisee readiness and identify opportunities for additional coaching or support.
Maintain training records, onboarding documentation, and development plans.
Support continuous improvement of training resources, onboarding tools, and educational content.
Promote adoption of company systems, processes, and operational standards.
3. Administrative & Operational Support
Assist franchise owners with administrative and operational requirements related to business startups and launch.
Monitor completion of required documentation, onboarding activities, and operational setup tasks.
Coordinate with internal departments to ensure franchise owners receive the necessary resources and support.
Track onboarding progress and maintain accurate records within company systems.
Ensure franchisees remain aligned with launch timelines and operational expectations.
4. Revenue Milestones & Business Performance
Assist franchise owners in establishing early-stage revenue objectives and performance goals.
Monitor key business metrics and milestone achievement throughout onboarding and launch.
Review operational and financial performance indicators with franchise owners.
Identify performance gaps and provide recommendations for improvement.
Encourage execution, accountability, and consistency to support business growth and profitability.
5. Weekly Accountability & Performance Coaching
Conduct recurring coaching and accountability meetings with franchise owners.
Review goals, action plans, operational priorities, and business performance metrics.
Provide guidance, support, and recommendations to help owners overcome obstacles and achieve objectives.
Promote implementation of best practices and operational excellence.
Document coaching discussions, action items, and follow-up commitments.
6. Grand Opening & Launch Support
Guide franchise owners through launch preparation and grand opening planning activities.
Coordinate launch readiness efforts with internal support teams and key stakeholders.
Ensure completion of launch requirements and operational readiness milestones.
Support franchise owners during grand opening initiatives and local market activation efforts.
Facilitate a successful transition from onboarding into ongoing operational support.
7. Cross-Functional Collaboration & Franchisee Success
Partner with Operations, Marketing, Franchise Development, Training, and other departments to support franchise owner success.
Facilitate communication between franchise owners and internal support teams.
Escalate challenges, risks, and opportunities when appropriate.
Advocate for franchisee success while reinforcing company standards and expectations.
Contribute to process improvements that enhance the onboarding and launch experience.
Education & Experience
Bachelor’s degree in business, Communications, Management, Education, or a related field preferred.
3+ years of experience in coaching, training, franchise operations, business consulting, customer success, or related roles.
Experience supporting franchise systems, entrepreneurs, or small business owners preferred.
Experience facilitating training programs and performance coaching preferred.
Knowledge, Skills & Abilities
Strong coaching, mentoring, and relationship-building skills.
Excellent verbal, written, and presentation skills.
Strong organizational and project management capabilities.
Ability to manage multiple priorities and franchise owner relationships simultaneously.
Ability to analyze business performance metrics and identify opportunities for improvement.
Proficiency with Microsoft Office Suite, CRM platforms, and business systems.
Strong problem-solving, critical-thinking, and decision-making abilities.
Ability to influence and motivate others without direct authority.
Travel Requirements
Up to 25% of travel for franchise launches, training events, company meetings, franchise visits, and related business activities.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Ability to communicate effectively in person, by phone, and through virtual platforms.
Ability to occasionally lift and/or move up to 15 pounds.
Additional Requirements
All candidates are subject to a criminal background screening as a condition of employment.
Premium Service Brands is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Applicants requiring reasonable accommodation during the application or hiring process should contact: [email protected]
