Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. Your role will involve handling guest inquiries, managing reservations, and ensuring a smooth check-in and check-out process. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries promptly and professionally
- Manage reservations and update guest information in the system
- Assist with resolving guest complaints or issues in a timely manner
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills
- Proficient in using phone systems and handling multiple phone lines
- Strong phone etiquette and interpersonal skills
- Bilingual skills (multilingual) are a plus
- Familiarity with hotel management software is an advantage
- Ability to handle cash transactions accurately
- Detail-oriented with strong organizational skills
- Ability to work flexible hours, including nights and weekends
At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the hotel industry
- Training and development programs to enhance your skills
- A supportive work environment that promotes teamwork
If you are passionate about providing exceptional customer service and enjoy working in a dynamic hospitality setting, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Ability to Relocate:
- Suwanee, GA 30024: Relocate before starting work (Required)
Work Location: In person
