Onsite Position (Not Remote)
Position: Housing Specialist I
Rate: $18.50/hourly
Overall Responsibility: The position duties include a wide range of advanced activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete computation of files, resolution of customer service cases/queries, and responsiveness to participant and landlord and property owner/agent inquires.
Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Manage an assigned caseload of HCV participants, review, and request applications and/or documents, scan documents and update software
- Conduct annual recertifications within required time frames
- Complete interim recertifications as required
- Conduct participant briefings
- Process and monitor participant relocation to a new dwelling
- Determine housing assistance payment and tenant rent calculation
- Educate participants on program requirements and family obligations
- Resolve concerns between owners, tenants, and the Public Housing Authority (PHA) and document file
- Process all transactions within the PHA’s required business systems
- Maintain accurate and complete applicant/participant files
- Provide excellent customer service to participants, property owners/agents, co-workers, clients, and vendors
- Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
- Obtain Housing Choice Voucher Specialist certification within 120 days of employment
- Bilingual in English and Spanish
- Ensure regular attendance and punctuality
- Perform other duties as assigned
DESIRED QUALIFICATIONS:
Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the accounting, education, tax preparation, social service, or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications.
Must have the ability to interpret and apply federal and state regulations pertaining to the program. Must be able to produce work with a high level of accuracy, communicate effectively both orally and in writing, have excellent interpersonal skills, demonstrate professionalism, and possess strong computer and organizational skills.
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Loan processing: 1 year (Required)
- Housing : 1 year (Preferred)
- Underwriting: 1 year (Preferred)
Work Location: In person
