Job Summary:
The Security Associate greets, welcomes and assists patients, visitors, employees and guests to Women & Infants Hospital. The incumbent will also escort patients, visitors and guests about the hospital or campus, providing direction as needed or requested. Demonstrates effective interpersonal and communication skills when handling situations with staff, patients and guests of the hospital. Assists with the notification of patient discharges using the teletracking system. Must maintain a professional image and discretion when performing job duties. May perform other related receptionist and clerical duties as assigned or directed.
Duties & Responsibilities:
Demonstrates effective interpersonal skills when dealing with employees or the public.
Organizes workload and uses initiative when performing job duties, completing tasks with limited supervision within the guidelines of departmental policy.
Acts as key initial contact and for patients, families, employees, and visitors entering the Hospital.
Assists Nursing in patient discharge by utilizing the teletracking discharge system.
Supports and assists nursing in effectively monitoring siblings, who may have wandered away from their parents to other hospital locations.
Demonstrates a commitment to Service Excellence.
Performs other job-related duties as required or requested.
Requirements:
High school graduate or equivalent. Proficiency in the English language required; fluency in Spanish desirable. Strong interpersonal skills necessary. Bilingual strongly preferred. If hired after 1/1/2010 then must have familiarity with computer programs.
WIH Posting Period: 7/1 - 7/9/2026
About Us:
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
:
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
