Job Summary
We are seeking a dedicated and detail-oriented Medical Receptionist/Physical Therapy Aide to join our healthcare team. This role involves providing exceptional patient service, managing administrative tasks, and supporting clinical operations within a physical therapy practice. The ideal candidate will possess strong organizational skills, proficiency with electronic health records (EMR) systems, and a solid understanding of medical terminology and billing procedures. Clinical experience is highly valued to ensure comprehensive patient support and efficient office management.
Duties
- Your core responsibilities as Medical Receptionist will include:
● Warmly greeting, checking in/out patients, serving as the first point of contact, maintaining a clean and organized workplace, and handling pressure situations.
● Scheduling/confirming appointments (phone, email, in-person), ability to multitask, and managing reminders.
● Acting as a liaison between physician offices and the HMPT clinic.
● Calling no-shows and cancellations for rescheduling.
● Insurance eligibility verifications, obtaining pre-authorization, collecting co-pays/balances, and posting payments.
● Maintaining accurate records in our EMR, scanning/uploading documents, and ensuring HIPAA compliance.
● Coordinating with therapists on daily schedules and patient flow, and maintaining the whole clinic’s operations.
● Assisting with referrals/authorizations and general administrative tasks as needed, as well as helping the physical therapist on the floor.
● Assist in Marketing.
● Treatment tables /gym equipment should be cleaned after each patient treatment/use, and covered with fresh linen on treatment tables.
● Maintain cleanliness standards by processing clinic linens through the washer and dryer, adhering to proper hygiene and handling procedures.
● Cleaning and maintaining the hydrocollator machine/electrotherapy machines as set standards.
Clinical Support Duties as a Physical Therapy Aide
- Prepare treatment areas before each session (tables, modalities, exercise equipment).
- To assist licensed physical therapists and physical therapist assistants in the delivery of patient care by preparing treatment areas, supporting patient mobility, managing clinic operations, and ensuring a clean, safe, and efficient rehabilitation environment.
- Escort patients to/from therapy areas, ensure comfort and safety.
- Assist patients with non-skilled activities (e.g., applying heat/cold packs, setting up equipment under PT supervision).
- Monitor patients during exercises for safety (without providing skilled cueing).
- Clean and sanitize equipment and treatment surfaces between patients.
- Restock linens, electrodes, and clinic supplies on a daily basis.
- Set up traction, ultrasound, or e-stim units under PT’s instruction (if permitted by state law).
- Assist with post-session tasks such as applying ice, assisting with gait belts, or positioning aids.
- Communicate supply needs to management (e.g., electrodes, bands, towels).
- Assist with clinic maintenance, including tidiness, organization, and safety checks.
Communication & Team Support
- Collaborate closely with PTs, PTAs, and administrative staff to maintain smooth operations.
- Report patient safety concerns or equipment malfunctions immediately.
- Maintain confidentiality (HIPAA compliance).
- Exhibit professional, empathetic interaction with all patients and staff.
Compliance & Safety Responsibilities
- Follow clinic infection control and OSHA standards.
- Attend mandatory safety, HIPAA, and OSHA training sessions.
- Ensure patient and staff safety during equipment setup or transfers.
- Adhere to ethical and professional conduct in all patient interactions.
This position offers an opportunity to work in a supportive healthcare environment where your administrative expertise directly contributes to patient care excellence.
Pay: $17.00 - $20.00 per hour
Benefits:
Work Location: In person
