Position Summary
The Agent in Charge (AIC) serves as a key operational leader within the dispensary, supporting daily retail execution, compliance oversight, team development, and customer experience standards. Acting as the designated on-site Agent in Charge in accordance with Illinois cannabis regulations, this role helps ensure the dispensary operates safely, efficiently, and compliantly during all assigned shifts.
The AIC is a hands-on leadership position designed for motivated cannabis retail professionals who are ready to expand their operational knowledge and leadership capabilities. The ideal candidate is dependable, solution-oriented, customer-focused, and thrives in a fast-paced, highly regulated retail environment.
This role plays an essential part in maintaining operational excellence, supporting team performance, and delivering a consistent, elevated customer experience.
Key ResponsibilitiesLeadership & Store Operations
- Serve as the designated Agent in Charge (AIC) in compliance with Illinois cannabis regulations during assigned shifts.
- Support the General Manager and Assistant General Manager with daily dispensary operations and execution of company initiatives.
- Oversee store opening and closing procedures, including keyholder responsibilities and security protocols.
- Provide real-time leadership support to Sales Associates by coaching service standards, compliance expectations, and operational procedures.
- Assist in maintaining an organized, efficient, and customer-focused retail environment.
- Lead by example through professionalism, accountability, communication, and teamwork.
Customer Experience
- Ensure all customers receive an exceptional, welcoming, and compliant dispensary experience.
- Address customer concerns, questions, and escalations with professionalism, empathy, and sound judgment.
- Support sales performance through product knowledge, team engagement, and service-focused leadership.
- Reinforce company standards surrounding customer service, education, and hospitality.
Compliance & Inventory Management
- Maintain strict adherence to Illinois cannabis regulations, company policies, and standard operating procedures.
- Conduct routine compliance checks, staff checkouts, and bag checks as required.
- Assist with inventory management including receiving deliveries, product transfers, merchandising, cycle counts, and Metrc tracking.
- Ensure accuracy and accountability in all retail transactions and inventory handling procedures.
- Support audit readiness and operational compliance initiatives.
Cash Handling & Administrative Duties
- Perform cash handling responsibilities including register reconciliation, safe counts, and cash accountability procedures.
- Support promotional campaigns, loyalty programs, and coupon code validation.
- Complete assigned operational reports, shift tasks, and daily documentation accurately and timely.
- Assist leadership with operational priorities and special projects as needed.
Supervisory Responsibilities
- Provide leadership support and peer guidance to Sales Associates during assigned shifts.
- Act as the primary floor leader when Store Manager or Assistant Store Manager is not present.
- Help foster a positive, accountable, and collaborative team environment.
QualificationsRequired Qualifications
- Minimum of 2 years of cannabis retail, retail leadership, or customer service experience required.
- Strong understanding of customer service and retail operations.
- Ability to work effectively in a fast-paced, highly regulated environment.
- Strong communication, organizational, and problem-solving skills.
- Cash handling and retail operational experience required.
- Must be at least 21 years of age.
- Must be eligible to obtain and maintain all required Illinois cannabis credentials, including state agent registration and background clearance.
Preferred Qualifications
- Previous dispensary keyholder, shift lead, or supervisory experience preferred.
- Working knowledge of Illinois cannabis compliance regulations and Metrc preferred.
- Experience with Dutchie POS or comparable retail management systems.
- Leadership mindset with interest in career growth and professional development.
Education & Certifications
- High school diploma or equivalent required.
Core Competencies
- Leadership & Accountability
- Customer Service Excellence
- Compliance & Attention to Detail
- Team Collaboration
- Professional Communication
- Problem Solving & Decision Making
- Operational Execution
- Adaptability & Reliability
Physical Requirements
While performing the duties of this role, employees are regularly required to:
- Stand and walk for extended periods of time
- Frequently bend, reach, and perform repetitive motions
- Lift and move products or materials up to 25 pounds
- Use standard retail and office equipment, including POS systems and computers
Work Environment
- Licensed cannabis dispensary retail environment
- Fast-paced, customer-facing atmosphere with strict compliance and security procedures
- Evening, weekend, and holiday availability may be required based on business needs
Travel Requirements
Additional Information
This job description is intended to provide a general overview of the position and does not represent a complete list of all responsibilities, duties, or qualifications. Responsibilities may change at any time based on operational needs.
Equal Opportunity Employer
Stashouse is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification under applicable law.
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- 21 years of age and older
Ability to Commute:
- Collinsville, IL 62234 (Required)
Work Location: In person
