Senior Program Manager – Workforce & Compliance
- Reports To: Associate Director of Community Engagement
- Position Status: Full-time, Exempt
- Location: Aurora and Denver, CO
- Target Salary Range: $60,000 – $70,000 per year (Commensurate with experience)
About Village Exchange Center (VEC)
The Village Exchange Center is a community center and multi-faith worship space that celebrates
religious and cultural diversity. We create an inclusive environment where residents from all
backgrounds can practice, interact, share, and develop together. Our mission is to assist the immigrant
and refugee population to feel empowered to use their existing strengths and unique perspectives to
enrich the city's diverse and inclusive community. VEC is currently transitioning from a crisis-
response service center to a national model for community belonging and economic mobility.
The Opportunity
VEC is seeking an agile, community-focused, and strategic Senior Program Manager to spearhead our
workforce development pipelines and drive integrated community services. This role serves as a
dynamic bridge between high-level program design and responsive frontline community support.
Rather than focusing on a single, rigid initiative, this position is built for an adaptable program leader.
The Senior Program Manager will work closely with senior leadership to operationalize VEC’s
"Stability-to-Growth Pathway" while remaining highly responsive to shifting community needs,
emerging public benefit rules (such as H.R. 1), and crisis-response dynamics.
Initially operating as a high-level individual contributor who collaborates deeply with existing
navigation teams, this role is explicitly designed to scale. As VEC introduces new financial granting
initiatives, emergency relief resources, and expanded wrap-around services, this professional will
possess the flexibility and foresight to scale these programs and mentor future staff as the department
expands.
Core Responsibilities
Workforce Development & Pipeline Building
- Career Readiness Frameworks: Manage a targeted, high-impact caseload of community
members, delivering tailored career exploration, resume writing assistance, mock interviews,
and employment navigation optimized for immigrants, refugees, and adult learners.
- Employer & Institutional Partnerships: Leverage strong networking skills to outreach to
regional employers, corporate entities, school districts, and community colleges to secure
direct job placements, apprenticeships, and educational on-ramps.
- Program Design & Facilitation: Plan, develop, and facilitate adaptive employment readiness
workshops and digital literacy training, adjusting curricula to meet the unique needs of Limited
English Proficient (LEP) individuals.Compliance Hub & Integrated Wrap-Around Services
- Flexible Service Integration: Serve as the operational engine for VEC’s Compliance Hub,
initially navigating H.R. 1 benefit retention rules (SNAP/Medicaid) while remaining flexible to
absorb, design, and launch new wrap-around services as community safety nets evolve.
- Resource Mapping & Activity Tracking: Guide community members into active eligibility
tracks, including internal social enterprises (like the Farm), partner programs, or online
assignments, and manage systems to verify participation hours to secure client stability.
- Crisis Response Adaptability: Maintain a high degree of programmatic flexibility to pivot
workflows, resources, and outreach strategies in real-time to address unexpected crisis-
response needs within the service community.
Financial Stewardship & Emergency Relief
- Granting & Cash Assistance Oversight: Provide operational structure and screening
mechanisms for VEC’s community financial granting initiatives, emergency relief funds, or
cash assistance programs as funding streams arise.
- Budgetary Management: Formulate, track, and manage complex, multi-tiered program
budgets, ensuring impeccable compliance with private grants, state funding, and organizational
financial guardrails.
Team Collaboration & Scalable Leadership
- Cross-Team Navigation Support: Coordinate closely with existing internal navigation teams,
sharing resource knowledge, aligning workflows, and providing secondary cross-functional
support without imposing immediate administrative overload.
- Supervisory Scaling: Establish standardized procedures, operational playbooks, and training
models to prepare for the direct onboarding, scheduling, and supervision of incoming Cultural
Navigators as new programs scale.
- Senior Leadership Alignment: Collaborate frequently with senior leadership to translate
organizational strategy into day-to-day operational realities, establishing data feedback loops to
track participant progress toward economic self-sufficiency.
Data Integrity & Reporting
- CRM System Management: Ensure data collection across case management databases
(Apricot, Salesforce, etc.) remains flawless, capturing workforce outcomes, compliance
tracking, and financial aid metrics.
- Grant Compliance: Assist with data gathering and narrative drafting to support rigorous grant
reporting timelines, funding deliverables, and comprehensive program evaluations ahead of
schedule.
Qualifications & Attributes
- Experience: 7–10+ years of professional experience in workforce development, community
navigation, human services, or adult education frameworks. A deep background working
alongside immigrant, refugee, and multi-cultural communities is strictly required.
- Agility & Systems Thinking: Proven ability to manage multiple shifting priorities
simultaneously, make critical decisions in a fast-paced environment, and easily pivot strategies
when policy landscapes change. Program & Granting Knowledge: Strong understanding of career coaching methodologies,
public benefit compliance structures, and the structural execution of financial relief or grant
deliverables.
- Technical Skills: Advanced proficiency with cloud productivity suites (Google Workspace,
Microsoft Office) and centralized database reporting software (such as Apricot or Salesforce).
- Language: Professional bilingual fluency (written and oral) in English and Spanish is required
to effectively serve our core community demographics.
- Leadership & Diplomacy: Exceptional relationship-building skills, solid diplomacy, and a clear
capacity to step into a direct supervisory role to mentor and lead teams as programming
expands.
Diversity, Equity, and Inclusion (DEI) Statement
Village Exchange Center is an equal opportunity employer committed to creating a diverse, equitable,
and inclusive workspace that mirrors the vibrant community we serve. We actively encourage
applications from individuals of all backgrounds, including immigrants, refugees, people of color,
individuals with disabilities, and members of historically underrepresented groups. All employment
decisions are based on business needs, job requirements, and individual qualifications, without regard
to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or
disability status.
How to Apply & Contact Information
Interested candidates should submit a comprehensive resume and a cover letter detailing their
experience in workforce navigation, client compliance support, and program implementation to the
Associate Director.
- Contact Email: [email protected]
- Subject Line: Senior Program Manager Application – Your Last Name
- Application Deadline: Open Until Filled
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
