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Assistant Front Office Manager

Hotel Saint Augustine, Bunkhouse Hotels
Houston, TX

Job Details

Full-time

Benefits

Free parking
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Managing hospitality teams
Frontline customer support management
Property management systems (PMS)
Leading team collaboration initiatives
Office management

Full Job Description

Summary

The Opportunity:
Hotel Saint Augustine seeks an enthusiastic Assistant Front Office Manager to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family, and our colleagues enjoy the following benefits.

We’re Proud to Offer Exceptional Benefits, which Include:

- Medical, Dental, Vision, 401K with company match
- Free room nights, Discounted and Friends & Family Room Rates
- Free parking
- Generous Paid Time Off
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role:

The Assistant Front Office Manager supports the Front Office leadership team in ensuring smooth daily operations while upholding the Hyatt standard of excellence, and ensuring every guest interaction reflects the warmth and sophistication of a luxury hospitality experience.

Qualifications

What You'll Do

Oversee the daily operations of the Front Office department, including Front Desk, Guest Services, lobby operations, and guest arrival experiences
Lead by example in delivering warm, personalized, and luxury-focused guest service
Support and supervise Front Office colleagues to ensure consistent service standards and operational excellence
Assist with scheduling, payroll support, departmental organization, and labor management
Manage guest concerns and service recovery situations professionally and efficiently
Recruitment, onboarding, coaching, training, and performance development of Front Office team members
Collaborate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless hotel operations
Assist with room inventory management, VIP arrivals, group coordination, and operational planning
Monitor daily arrivals, departures, occupancy, and guest preferences to ensure preparedness across the operation
Ensure adherence to hotel policies, procedures, cash handling, and safety standards
Act as Manager on Duty as assigned and provide operational leadership in the absence of senior management
Maintain a visible and engaged presence within the lobby and guest areas to support both guests and colleagues

What You'll Bring

A passion for luxury hospitality and creating memorable guest experiences
Previous 1-2 years of leadership experience within Front Office, preferably within a luxury or lifestyle hotel environment
Strong operational knowledge of Front Desk, Guest Services, and hotel systems
Professional, polished, and confident communication skills
Strong leadership abilities with a collaborative and team-focused approach
Proven ability to manage guest concerns with professionalism, empathy, and discretion
Excellent organizational, multitasking, and problem-solving skills
Ability to remain calm and service-focused in a fast-paced environment
Experience with hotel property management systems applications
Flexible availability including evenings, overnights, weekends, and holidays as required

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."

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