Join Our Growing Team!
We are seeking a motivated and customer-focused Customer Support Representative to support our logistics, warehouse management, trucking, and air freight operations. If you thrive in a fast-paced environment and enjoy helping customers while coordinating transportation and supply chain activities, we'd love to hear from you.
Key Responsibilities
- Serve as the primary point of contact for customers via phone, email, and chat.
- Provide shipment status updates and resolve delivery inquiries.
- Coordinate with warehouse, dispatch, trucking, and air freight teams to ensure smooth operations.
- Handle customer complaints and resolve issues professionally and efficiently.
- Process orders, shipment requests, and transportation documentation.
- Monitor shipment progress and proactively communicate delays or exceptions.
- Maintain accurate records in transportation and warehouse management systems.
- Support account management and build strong customer relationships.
Qualifications
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service, logistics, transportation, or supply chain is an advantage.
- Strong communication and problem-solving skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency with Microsoft Office.
- Knowledge of warehouse management systems (WMS), transportation management systems (TMS), or freight operations is a plus.
What We Offer
- Competitive pay
- Health benefits
- Paid time off and holidays
- Career growth opportunities
- Professional training and development
- Supportive and team-oriented work environment
Why Join Hotline?
Become part of a company that keeps businesses moving through reliable logistics, warehousing, trucking, and air freight solutions. Your contribution will directly impact customer satisfaction and operational excellence.
Pay: $21.00 - $23.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Experience:
- Customer Service : 2 years (Required)
- Logistics: 2 years (Required)
Work Location: In person
