Job Summary
Full job description. IHG experience required.
Are you an experienced Hotel leader with a passion for the hospitality industry? We are seeking a dynamic and results-driven individual to join our team as Front Office/Operations Supervisor at one of our locations in Galveston, TX.
Responsibilities:
- Support hotel operations, including guest services, sales, maintenance, housekeeping and laundry.
- Provide shift coverage as needed.
- Monitor and uphold procedures for control of supplies, keys, money, credit, and account access.
- Perform inspections daily to ensure every space is safe, welcoming and guest-ready.
- Teach and uphold all brand standards.
- Remain up to date and implement brand standard changes.
- Complete corporate training and become certified to train those as required.
- Support and guide all front-line associates in all aspects of their roles.
- Develop, mentor, encourage, and continuously coach employees to achieve both technical excellence and hone "soft skills" of ethics and interpersonal communication.
- Enforce policies, contribute to SOP checklists to support day-to-day operations.
- Embody the ideals of authentic hospitality to ensure guest satisfaction and a fun and welcoming work environment.
- Maintain an active and visible presence in public areas, greeting guests and assessing their level of satisfaction.
- Address all guest complaints and reviews.
- Promote and cultivate relationships with guests and potential clients.
- Assist in sales efforts.
- Assess all ongoing maintenance tasks daily.
- Maintain legal standards in occupational, health, fire, safety, food, lodging, and human trafficking.
- Meet all corporate deadlines.
- Maintain highly organized and efficient workspaces.
- Assist in HR functions, including training, employee development, and performance management.
- Lead meetings.
- Foster a positive work environment through team building activities and one-on-one check-ins with staff.
- Optimize resource utilization and manage inventory.
- Manage basic IT, network, server, voice, POS, PMS and mission-critical services.
- Maintain professional relationships with stakeholders, including government agencies, contractors, vendors, and community establishments.
- Make recommendations and implement any changes needed to meet and exceed company objectives.
Benefits:
- Competitive pay.
- Employee discounts on hotel stays within the brand.
- Paid on-the-job training.
- Ongoing training and development opportunities.
- Opportunities for growth within the Hotel Industry.
- Friendly and supportive team environment.
How to Apply:
If you are a dedicated individual with a passion for hospitality and team leadership, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you!
Benefits:
- Employee discount
- Work Location: In person
Pay: $16.00 - $20.00 per hour
Benefits:
Experience:
Language:
- ENGLISH AND SPANISH (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Galveston, TX 77554 (Required)
Work Location: In person
