The Outbound Supervisor oversees all outbound shipping operations, ensuring timely, accurate, and cost-effective shipment of goods. This role is responsible for supervising outbound associates, maintaining shipping schedules, and coordinating with internal departments to meet customer delivery expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Supervise daily outbound shipping operations to ensure orders are picked, packed, and shipped accurately and on time.
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Monitor workflow, assign tasks, and ensure proper staffing levels for outbound shifts.
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Promote and ensure compliance with company policies, safety procedures, and shipping standards.
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Collaborate with Inventory, Transportation, and Customer Service teams to coordinate timely deliveries.
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Troubleshoot order issues, shipping errors, or delays, and implement corrective actions.
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Train, mentor, and coach outbound associates; conduct performance evaluations.
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Ensure proper use and maintenance of equipment, including pallet jacks, forklifts, and scanners.
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Monitor KPIs related to accuracy, on-time shipping, labor productivity, and quality control.
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Maintain documentation for shipments, including BOLs, manifests, and tracking records.
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Identify opportunities for continuous improvement in outbound operations.
QUALIFICATIONS:
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Associate or bachelor’s degree in a related field preferred.
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3+ years of experience in warehouse or distribution center operations.
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1+ year in a leadership or supervisory role preferred.
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Familiarity with WMS (Warehouse Management Systems), scanning equipment, and shipping software.
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Strong organizational and communication skills – attention to details.
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Ability to manage multiple priorities in a fast-paced environment.
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Forklift certification (or ability to become certified).
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Ability to lift to 50 lbs. and stand/walk for extended periods.
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Excellent analytical skills
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Must have excellent people management and time management skills and abilities
Benefits
KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.
