Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining the high standards of our hotel/resort and requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints in a timely manner.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing procedures.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities.
- Uphold hotel policies and procedures while maintaining a professional appearance.
Experience
- Previous experience in hospitality management or front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with hotel management software is an advantage but not required; training will be provided.
- Experience in night audit processes is beneficial but not mandatory.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to an exceptional guest experience!
Job Type: Part-time
Pay: From $16.00 per hour
Work Location: In person
