We welcome remote candidates across the continental U.S. who can work Pacific Time Zone working hours. This role requires regular travel to the Los Angeles area.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 16,000+ employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.
The Director, Transformation Management serves as the strategic leader responsible for driving adoption, readiness, and value realization across a portfolio of interconnected commercial transformation initiatives. This role partners with executive stakeholders, business leaders, program teams, and external partners to ensure that transformation investments translate into measurable business outcomes, sustained adoption, and improved ways of working.
As a senior member of the Transformation team, you will lead enterprise adoption planning and transformation orchestration efforts across multiple programs, helping stakeholders move from technology implementation to organizational adoption and business value realization. You will serve as a trusted advisor to executive leadership, providing visibility into transformation progress, adoption performance, organizational readiness, risks, dependencies, and business outcomes.
This role requires a strategic leader with deep experience in enterprise transformation, adoption strategy, governance, value realization, organizational readiness, and stakeholder management. The ideal candidate can operate effectively at both the executive and program levels, balancing long-term transformation goals with near-term adoption and business needs.
Success in this role requires the ability to align diverse stakeholder groups, establish effective governance and operating rhythms, connect transformation activities to business outcomes, and create the structure necessary to achieve sustainable organizational change at scale.
Partner with executive stakeholders to align transformation priorities, adoption objectives, readiness activities, and business outcomes.
Serve as the senior lead for the Transformation Management Office (TMO) adoption function, connecting transformation efforts across programs, business teams, and stakeholder groups.
Develop and maintain integrated adoption roadmaps that align capability releases, organizational readiness, communications, training, and business planning cycles.
Establish governance processes and operating rhythms that support adoption decision-making, issue resolution, risk management, and executive visibility.
Lead executive reporting efforts by developing adoption dashboards, readiness assessments, value realization reporting, and transformation narratives.
Establish KPIs and success metrics to measure employee adoption, organizational readiness, business outcomes, and capability utilization.
Experience supporting transformation initiatives within life sciences, pharmaceutical, biotechnology, healthcare, or other highly regulated industries.
Experience leading adoption and value realization efforts for digital, AI, data and analytics, content operations, CRM, or enterprise technology transformation initiatives.
Experience establishing Transformation Management Office (TMO), Transformation Office, PMO, or enterprise governance capabilities.
Familiarity with organizational change management methodologies, including Prosci, ADKAR, Kotter, or similar frameworks.
Experience managing complex partner ecosystems, consulting teams, implementation vendors, and business stakeholders.
The annual salary range for this position is $113,000-$158,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k,
- Flexible paid time off,
- At least 15 paid holidays per year,
- Paid sick and safe leave, and
- Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
#LI-LE1 #LI-MERKLE #LI-REMOTE
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
