Logistics Coordinator
We are seeking a highly organized and proactive Logistics Coordinator to ensure timely and efficient deliveries while maintaining strong communication with vendors and customers. This position reports directly to the Logistics Manager.
Position Type: Full-time
Shift:
- M -F 2:00 AM – 10:30 AM, with occasional Saturdays.
- Sat. 8:30 AM – 5:00 PM
- Includes quarterly incentives
Hourly Rate: $22–$23
Responsibilities
Dispatch & Scheduling:
- Schedule and dispatch vendors or independent contractors (ICs) to appropriate locations according to customer requests using radios, telephones, and dispatch software.
- Communicate all pertinent details (location, pickup type, scanning requirements, temperature needs, etc.) to vendors at dispatch.
- Receive, input, and distribute On-Demand work orders, proof of deliveries (PODs), and manifests; prepare reports as required.
- Serve as the main contact for vendors/ICs, providing updates on traffic, construction, weather, or other delivery hazards.
- Ensure routes are fully covered by coordinating with vendors and ICs.
- Determine and take appropriate action for emergencies, accidents, and vehicle breakdowns.
- Communicate Chain of Custody standards, including scanning, specimen handling, HIPAA, TSA compliance, and customer-specific requirements.
- Resolve vendor/IC issues or grievances and escalate to vendor management if needed.
- Evaluate and prioritize incoming calls to address critical issues efficiently.
Customer Service Support:
- Provide excellent customer service by ensuring timely and accurate deliveries.
- Address customer questions, complaints, or service requests in coordination with supervising personnel.
- Keep customers informed of route changes or On-Demand delays.
- Support the customer service team during peak periods or as needed.
Operational Compliance & Reporting:
- Ensure all policies and procedures in the Priority Express Employee Handbook are followed.
- Make decisions to determine the most effective delivery methods to meet or exceed customer expectations.
- Maintain accurate documentation for each job within the dispatch POD and ensure all work is completed and cleared properly.
- Perform other duties/tasks as assigned.
Requirements
- Excellent verbal communication and problem-solving skills
- Proficient in Microsoft Word, Outlook, and Internet use
- Strong interpersonal skills with the ability to foster teamwork and coach others
- Knowledge of local and regional geography
- Ability to read maps accurately and quickly
- Ability to make sound decisions under pressure and tight deadlines
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Retirement plan
Work Location: In person
