Lab Operations Coordinator
CAO Precision Labs (Christensen Airway & Orthodontic Precision Lab)
**Lewiston, Idaho**
Help Build Something New
CAO Precision Lab is launching an exciting new chapter. We are building a state-of-the-art orthodontic laboratory focused on digital design, 3D printing, and advanced orthodontic appliance fabrication for doctors across the country.
Today, the lab operates as part of Christensen Airway & Orthodontic Center. Beginning in 2027, it will become its own independent company with significant opportunities for growth. We're looking for someone who wants to grow with us from the ground up.
If you love organization, customer service, and creating systems that keep a business running smoothly, we'd love to meet you.
Position Summary
The Client Services & Lab Coordinator serves as the primary connection between our doctor clients and our laboratory team. This role manages scheduling, customer communication, billing, case tracking, shipping, and administrative operations so our laboratory technicians can focus on designing and manufacturing exceptional orthodontic appliances.
This position is ideal for someone who enjoys creating order, solving problems, and delivering outstanding customer service.
Responsibilities
* Coordinate incoming laboratory cases and prescriptions
* Schedule laboratory production and delivery timelines
* Communicate with orthodontic and dental offices regarding cases
* Track digital file submissions (STLs, CBCTs, prescriptions, photos, etc.)
* Generate invoices and manage billing
* Process payments and maintain customer accounts
* Coordinate incoming and outgoing shipping
* Maintain accurate client and case records
* Monitor production deadlines and prioritize workflow
* Assist in developing efficient office systems and procedures
* Work closely with the laboratory technicians to keep production moving efficiently
* Provide exceptional customer service to our doctor clients
Qualifications
We're looking for someone who is:
* Highly organized
* Detail-oriented
* Self-motivated
* Friendly and professional
* Comfortable learning new technology
* Excellent at written and verbal communication
* Able to manage multiple projects simultaneously
* A problem solver who enjoys improving systems
Preferred Experience
* Medical or dental office experience
* Scheduling and customer service
* Billing or bookkeeping
* Shipping and logistics
* CRM or practice management software
* Microsoft Office and Google Workspace
Dental experience is helpful but not required. We are willing to train the right person.
What Makes This Opportunity Different?
This isn't just another administrative position.
You'll be helping launch a new orthodontic laboratory that is expected to grow rapidly over the coming years. As the company expands, there will be opportunities to take on greater responsibility and grow into leadership roles.
If you enjoy building processes, improving efficiency, and being part of an innovative healthcare business from the beginning, this is a unique opportunity.
Compensation
* Competitive hourly wage
* Full-time position
* Paid Time Off
* Paid Sick Leave
* Employee orthodontic benefits
About CAO Precision Lab
Our mission is to provide orthodontists with high-quality, digitally designed appliances that improve patient care through precision, innovation, and exceptional customer service.
We combine cutting-edge technology with personalized support to become a trusted laboratory partner for practices across the United States.
If you're excited about joining a growing company where your work truly matters, we'd love to hear from you.
Pay: $20.00 - $24.00 per hour
Work Location: In person
