POSITION SUMMARY
Serves as the operational backbone of the Marketing Department, providing administrative support while coordinating promotions, special events, social media, communications, and daily marketing activities. This position works closely with the Marketing Manager to ensure projects are organized, marketing campaigns are executed efficiently, and guests experience the Cedar Crossing brand at its highest level.
The successful candidate is highly organized, detail-oriented, creative, and thrives in a fast-paced environment where no two days are the same.
KEY RESPONSIBILITIES
The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:
Marketing Operations
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Coordinate daily marketing activities, promotions, giveaways, tournaments, and special events.
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Assist with maintaining the department's marketing calendar and project timelines.
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Coordinate promotional materials, signage, and event logistics.
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Provide administrative support for the Marketing Department.
Social Media & Communications
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Create, schedule, and publish social media content.
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Assist with photography, video, and content creation during promotions and events.
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Monitor social media channels and respond to guest inquiries as directed.
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Assist with website updates, email communications, and other marketing materials.
Promotions & Guest Experience
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Support Discovery Club initiatives, promotions, and guest engagement activities.
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Assist with event registration, prize distribution, and promotional setup.
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Coordinate guest communications related to marketing events and promotions.
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Help ensure all marketing events deliver exceptional guest experiences.
Team Collaboration & Administration
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Work closely with Marketing Ambassadors, Player Development, Entertainment, Casino Operations, and other departments.
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Coordinate vendor orders, promotional inventory, and marketing supplies.
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Prepare reports, presentations, and departmental correspondence.
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Maintain organized marketing files and project documentation.
Compliance
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Ensure marketing materials comply with company policies and gaming regulations.
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Promote responsible gaming messaging where required.
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Protect confidential company and guest information.
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Maintain professional standards in all communications and guest interactions.
Other Responsibilities
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Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
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Keeps position supervisor informed of relevant activities.
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Other duties as assigned.
EDUCATION & EXPERIENCE
Associate's or bachelor's degree in Marketing, Communications, Business, Hospitality, or a related field preferred. One (1) or more years of marketing, hospitality, promotions, communications, or administrative experience preferred. Other combinations of education and experience may be considered. Strong organizational skills and project management skills. Excellent written and verbal communication abilities. Ability to manage multiple tasks and deadlines simultaneously. Excellent communication skills, both written and verbal. Strong knowledge of Microsoft applications or equivalent and menu driven programs.
SKILLS & COMPETENCIES
Must have ability to:
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Communicate effectively with all levels of Team Members, guests and outside contacts.
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Demonstrate strong organizational skills.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
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Attend required training sessions offered by the casino.
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Obtain and maintain required license(s).
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Perform the duties described in compliance with local laws and regulations.
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Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
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Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
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Have knowledge of the Property’s programs to address problem gambling.
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Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
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Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
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Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.
WORK ENVIRONMENT
Must have ability to:
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Work effectively in a fast-paced environment.
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Move around all work areas effectively and efficiently.
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Work long hours, including nights, weekends and holidays.
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Sit or stand for extended amounts of time.
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Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.
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Lift 25 pounds.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Iowa Racing & Gaming Commission License
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
