Key Responsibilities
Customer Sales & Support
- Build and maintain relationships with new and existing customers through phone and email communication.
- Respond to customer inquiries and recommend products that best fit their needs.
- Follow up on customer inquiries, quotes, and sales opportunities.
- Prepare and send accurate customer quotations.
- Process customer orders, purchase orders, and quote requests in a timely manner.
- Maintain accurate customer records and sales activity within company systems.
- Collaborate with customers and internal teams to deliver excellent service and support.
- Monitor order status and help ensure on-time delivery and customer satisfaction.
Product & Technical Support
- Assist customers in selecting the appropriate fasteners and related products.
- Communicate product specifications, features, and options in a clear and understandable manner.
- Partner with purchasing and supply chain teams to support customer requirements and delivery schedules.
Qualifications
Required Skills & Experience
- Strong communication and customer service skills.
- Comfortable communicating with customers via phone and email.
- Excellent organizational skills and attention to detail.
- Ability to learn product knowledge, technical specifications, and industry terminology.
- Positive attitude with a strong team-oriented mindset.
Preferred Qualifications
- Previous experience in inside sales, customer service, account management, or a related role.
- Experience working with industrial products, fasteners, manufacturing, or distribution environments is a plus.
- Familiarity with order entry, quoting, and customer relationship management (CRM) systems is beneficial.
What Makes You Successful
- Customer-focused with a desire to build long-term relationships.
- Strong problem-solving skills and ability to identify customer needs.
- Self-motivated and able to manage multiple priorities effectively.
- Dependable, responsive, and committed to delivering exceptional service.
Why Join Us?
- Opportunity to work with a supportive and collaborative team.
- Ongoing product and industry training.
- Stable and growing business environment.
- Opportunities for professional growth and career advancement.
If you are a motivated sales professional who enjoys helping customers and providing outstanding service, we encourage you to apply today.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
