Job description:
*Application Process (Required)*
To be considered, please include responses to the following in a cover letter:
- Describe a time you turned around a difficult customer situation. What did you do and what was the outcome?
- What does “great customer service” mean to you in a high-performance environment?
- Why are you interested in this role at Timney Triggers specifically?
- What is you favorite color and why?
Applications without these responses will not be considered.
This is not a typical customer service job.
At Timney Triggers, we are looking for a Customer Advocate who takes ownership, solves problems, and delivers an exceptional experience every time.
If you are someone who:
- Shows up consistently and on time
- Communicates clearly and confidently
- Takes pride in solving problems, not passing them along
- Wants to grow into a larger role
…then we want to meet you.
What You’ll Do
- Own the customer experience from first contact to resolution
- Answer inbound calls and emails with professionalism and urgency
- Provide accurate order status, product support, and solutions
- Handle RMAs, warranty claims, and customer concerns with accountability
- Partner with internal teams (Engineering, Production, Sales) to resolve issues
- Identify patterns and contribute to continuous improvement
- Represent Timney with professionalism, confidence, and integrity
What We Expect (Non-Negotiables)
- Reliable attendance and punctuality
- Strong communication skills (phone + email)
- Ability to stay organized and manage multiple priorities
- Ownership mindset—you follow through until the issue is resolved
- Coachability and willingness to grow
- Professionalism under pressure
Qualifications
- 1+ year in a customer-facing role
- Comfortable on the phone and handling high-volume communication
- Strong attention to detail and follow-through
- Experience with CRM/ERP systems (NetSuite a plus)
- Experience with order processing, RMAs, or invoicing is a plus
- Willingness to learn technical product knowledge
Why Join Timney Triggers
- High-performance, team-oriented culture
- Training in The Timney Way (communication & leadership framework)
- Direct impact on customer experience and company success
- Opportunity for growth within the organization
- Leadership that invests in your development
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
- Wellness program
Work Location: In person
