Job Summary
You'll be ensuring excellent customer service and safety while providing valet parking services for guests and their vehicles.
Primary Functions and Responsibilities
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Ensure an excellent guest experience as defined by the Fox Cities Performing Arts Center standards.
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Assist guests in transitioning to and from their vehicle in a welcoming and professional manner and park their vehicle in a designated location.
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Maintain the highest level of safety with guests and their vehicles.
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Maintain a safe environment and address concerns appropriately, including but not limited to:
- Report driving infractions or incidents
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Assist challenging guests
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Follow health and safety protocols
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Keep a clean workspace and surrounding area throughout the shift.
- Communicate with supervisor as needed to maintain an environment conducive to successful valet parking.
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Record proper vehicle information quickly and efficiently.
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Obey all City of Appleton traffic laws throughout shift.
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Provide accessibility assistance to patrons as needed.
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Assist bartenders as a barback as needed to provide efficient guest service.
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Ensure storage rooms, bars, catering kitchen, and staff storage are consistently cleaned, organized, and stocked as directed by the supervisor.
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Communicate using a radio with staff and supervisors in accordance with the Center's standards for radio etiquette.
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Complete cash handling reports and forms as required.
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Adhere to the dress code at all times throughout the shift.
Secondary Functions
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Direct guests with confidence throughout the front of house including but not limited to; seating locations, event spaces, restrooms, and ADA services.
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Actively engage guests to support Center initiatives, including but not limited to seasonal fundraising campaigns.
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Attend Center trainings and meetings as assigned.
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Other duties as assigned.
We welcome the opportunity to support accommodations to achieve equity in our hiring process.
Qualifications
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Age 18 or older with a valid driver's license and clean driving record required.
- Manual transmission driving experience preferred.
Knowledge, Skills, Abilities
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Professional and positive demeanor
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Strong verbal communication skills
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Ability to work under pressure in a fast-paced environment
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Ability to work independently and as part of a team
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Ability to safely and efficiently park vehicles
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Able to work flexible hours including nights, weekends and holidays
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Able to lift, push, and/or carry at least 30 pounds
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Able to run to and from designated parking locations and stand for long periods of time
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Able to work in all types of outdoor weather conditions
