The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley.
We pride ourselves in having a great work environment that translates to a great customer service experience.
The Customer Relations Specialist plays a key role in delivering an exceptional ownership experience after a customer purchases a vehicle. This position serves as the primary point of contact for post-sale customer support, helping to ensure satisfaction, resolve concerns, and strengthen long-term customer relationships.
Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance, and helps create a positive and memorable dealership experience.
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Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction.
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Support dealership and manufacturer customer satisfaction survey goals.
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Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments.
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Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics.
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Coordinate and track due bills, outstanding commitments, and customer requests.
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Maintain accurate records of customer interactions and communications.
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Respond to customer inquiries via phone, text message, and email.
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Collaborate with dealership leadership and team members to enhance the overall customer experience.
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Identify opportunities to improve customer retention and satisfaction.
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Assist with customer experience initiatives, special projects, and dealership objectives.
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Perform additional administrative and customer service duties as assigned.
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Previous experience in customer service, hospitality, administration, automotive retail, or a related field preferred.
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Excellent verbal and written communication skills.
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Strong interpersonal and relationship-building abilities.
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Exceptional organizational skills and attention to detail.
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Ability to handle customer concerns professionally and effectively.
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Ability to multitask and prioritize in a fast-paced environment.
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Basic computer proficiency and the ability to learn dealership software systems.
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Self-motivated with the ability to work independently and as part of a team.
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Ability to sit, stand, and work at a computer for extended periods.
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Ability to communicate effectively in person, by telephone, and through electronic communication methods.
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Ability to occasionally move throughout the dealership to assist customers and team members.
Compensation includes a competitive base plus performance-based incentives tied to customer satisfaction and survey performance.
Eligible employees may also participate in available company benefit programs, Our Auto Group is proud to offer a comprehensive benefit package including:
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Medical
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Dental
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Vision
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Paid Time Off
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Several Supplemental Insurance Offerings
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Life Insurance
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Local Discount Programs
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Employee Assistance Program
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401(K)
